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- Tasks: Join our team to provide top-notch customer service and support in a vibrant fitness studio.
- Company: SoulCycle is a community-driven fitness brand focused on health, happiness, and inclusivity.
- Benefits: Enjoy flexible part-time hours, a fun work environment, and opportunities for personal growth.
- Why this job: Be part of a passionate team that values positivity, teamwork, and making a real impact.
- Qualifications: Customer service experience and excellent communication skills are essential; a positive attitude is a must!
- Other info: Must be available for at least 20 hours a week, including weekends and holiday shifts.
Company Description
Who We Are
We’re purpose-driven. With every ride, we aim to redefine health and happiness. It’s all about being more than a workout: SoulCycle is a mind-body-soul experience, built on community, love, respect, acceptance, and a lot of fun. It comes to life through the ride, the relationships, and the unparalleled hospitality. And all of that comes from our people. Join us—we’d love to have you
Our Mission
To foster an open, diverse, & inclusive community—while embracing each unique individual exactly as they are. We empower each other by listening with an open mind, finding ways to learn and grow together, and always nurturing a sanctuary of trust. To make a real, lasting impact, we’ll work nonstop to embrace and create change. Because nobody is equal until everyone is equal.
Job Description
We are seeking passionate, service-oriented, positive and hard-working individuals with a love for health and fitness and an excitement for our brand. We are a high-growth company looking for hyper-organized, efficient, forward-thinking problem-solvers with exceptional interpersonal skills and attention to detail.
Part-time employees must have at least 3 days of availability week over week, totaling 20 hours, with at least one of those days being a Saturday or Sunday. Additionally, all employees are expected to be available to work peak holiday shifts.
The responsibilities and duties of this position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.
ROLES AND RESPONSIBILITIES:
- Provide high level customer service and hospitality to clients
- Assist the Studio Management in daily studio tasks and projects
- Maintain a positive attitude and take initiative
- Provide support to the SoulCycle instructors to ensure a successful class check-in process
- Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie
- Assist with the training and coaching of new hires for the front desk staff team
- Maintain product knowledge for all studio retail operations
- Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture
- Studio cleaning and prepping, including cleaning of exercise equipment (bikes, weights), floors and mirrors
- Common area cleaning, including, front desk, lockers, retail shelves, office and hallways
- Bathroom and changing room cleaning
Qualifications
REQUIREMENTS:
- Must have customer service experience
- Must have the ability to prioritize and multi-task within a fast-paced environment
- Must be willing to initiate tasks and perform duties without direction
- Must have excellent communication skills and be able to work with a wide range of personalities
- Must have outstanding customer service and problem solving skills
- Must have a positive, can-do attitude
- Must have friendly and professional phone and email etiquette
- Must have superior organizational skills
PHYSICAL REQUIREMENTS:
- Must be able to work in a fast-paced environment
- Must be able to kneel, bend, reach, climb and stand for long durations of time
- Must be able to lift/carry a maximum of 30lbs
Additional Information
For additional Information visit our Career Site:https://www.soul-cycle.com/careers/
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Studio Crew, Soho employer: Equinox
Contact Detail:
Equinox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Studio Crew, Soho
✨Tip Number 1
Familiarise yourself with SoulCycle's brand values and mission. Understanding their focus on community, inclusivity, and exceptional customer service will help you align your responses during any interviews or conversations with the team.
✨Tip Number 2
Showcase your passion for health and fitness in your interactions. Whether it's through casual conversations or during networking events, expressing your enthusiasm for the industry can make a lasting impression on potential employers.
✨Tip Number 3
Prepare to discuss your previous customer service experiences in detail. Be ready to share specific examples of how you've handled challenging situations or provided exceptional service, as this is crucial for the Studio Crew role.
✨Tip Number 4
Network with current or former SoulCycle employees if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the position.
We think you need these skills to ace Studio Crew, Soho
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand SoulCycle's mission and values. Highlight your alignment with their purpose-driven approach and community focus in your application.
Tailor Your CV: Make sure your CV reflects your customer service experience and any relevant skills that match the job description. Emphasise your ability to work in a fast-paced environment and your positive attitude.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for health and fitness, as well as your excitement for the SoulCycle brand. Use specific examples from your past experiences to demonstrate your problem-solving skills and teamwork.
Highlight Relevant Skills: In your application, be sure to mention your communication skills, organisational abilities, and any experience you have with training or coaching others. These are key qualities that SoulCycle is looking for in candidates.
How to prepare for a job interview at Equinox
✨Show Your Passion for Health and Fitness
Make sure to express your enthusiasm for health and fitness during the interview. Share personal experiences or stories that highlight your commitment to a healthy lifestyle, as this aligns with the company's mission.
✨Demonstrate Exceptional Customer Service Skills
Prepare examples of how you've provided outstanding customer service in previous roles. Be ready to discuss specific situations where you went above and beyond to ensure customer satisfaction, as this is crucial for the Studio Crew position.
✨Emphasise Teamwork and Collaboration
Since the role requires working closely with instructors and other staff members, be prepared to talk about your experience in team settings. Highlight instances where you contributed to a positive team dynamic and helped achieve common goals.
✨Exhibit a Positive Attitude
A positive, can-do attitude is essential for this role. During the interview, maintain an upbeat demeanour and showcase your ability to handle challenges with optimism. This will demonstrate that you embody the SoulCycle culture.
