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For Companies At a Glance
- Tasks: Join our team to provide top-notch customer service and support studio operations.
- Company: SoulCycle is a vibrant community focused on health, happiness, and inclusivity.
- Benefits: Enjoy flexible part-time hours, a fun work environment, and opportunities for growth.
- Why this job: Be part of a supportive team that values diversity and fosters personal development.
- Qualifications: Customer service experience and a positive attitude are essential; multitasking skills a plus.
- Other info: Must be available for at least 20 hours a week, including weekends.
Company Description
Who We Are
We’re purpose-driven. With every ride, we aim to redefine health and happiness. It’s all about being more than a workout: SoulCycle is a mind-body-soul experience, built on community, love, respect, acceptance, and a lot of fun. It comes to life through the ride, the relationships, and the unparalleled hospitality. And all of that comes from our people. Join us—we’d love to have you.
Our Mission
To foster an open, diverse, & inclusive community—while embracing each unique individual exactly as they are. We empower each other by listening with an open mind, finding ways to learn and grow together, and always nurturing a sanctuary of trust. To make a real, lasting impact, we’ll work nonstop to embrace and create change. Because nobody is equal until everyone is equal.
Job Description
Part-time employees must have at least 3 days of availability week over week, totaling 20 hours, with at least one of those days being a Saturday or Sunday. Additionally, all employees are expected to be available to work peak holiday shifts.
The responsibilities and duties of this position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.
ROLES AND RESPONSIBILITIES:
- Provide high level customer service and hospitality to clients
- Assist the Studio Management in daily studio tasks and projects
- Maintain a positive attitude and take initiative
- Provide support to the SoulCycle instructors to ensure a successful class check-in process
- Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie
- Assist with the training and coaching of new hires for the front desk staff team
- Maintain product knowledge for all studio retail operations
- Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture
- Studio cleaning and prepping, including cleaning of exercise equipment (bikes, weights), floors and mirrors
- Common area cleaning, including, front desk, lockers, retail shelves, office and hallways
- Bathroom and changing room cleaning
Qualifications
- Must have customer service experience
- Must have the ability to prioritize and multi-task within a fast-paced environment
- Must be willing to initiate tasks and perform duties without direction
- Must have excellent communication skills and be able to work with a wide range of personalities
- Must have outstanding customer service and problem solving skills
- Must have a positive, can-do attitude
- Must have friendly and professional phone and email etiquette
- Must have superior organizational skills
For additional Information visit our Career Site: https://www.soul-cycle.com/careers/
Studio Crew, Notting Hill employer: Equinox
Contact Detail:
Equinox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Studio Crew, Notting Hill
✨Tip Number 1
Familiarise yourself with SoulCycle's mission and values. Understanding their focus on community, inclusivity, and customer service will help you align your approach during interviews and interactions with staff.
✨Tip Number 2
Showcase your customer service experience by preparing specific examples of how you've provided exceptional service in previous roles. This will demonstrate your ability to meet their high standards.
✨Tip Number 3
Be ready to discuss how you handle fast-paced environments. Think of instances where you've successfully prioritised tasks or managed multiple responsibilities simultaneously, as this is crucial for the Studio Crew role.
✨Tip Number 4
Engage with the SoulCycle community online. Follow their social media channels and participate in discussions to show your enthusiasm for the brand and its culture, which can set you apart from other candidates.
We think you need these skills to ace Studio Crew, Notting Hill
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand SoulCycle's mission and values. Highlight how your personal values align with their focus on community, inclusivity, and customer service in your application.
Tailor Your CV: Make sure your CV reflects relevant customer service experience and any roles where you've demonstrated a positive attitude and teamwork. Use specific examples that showcase your ability to multitask and work in a fast-paced environment.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of the responsibilities and how your skills make you a great fit for the Studio Crew position. Be sure to convey your passion for health and happiness.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your contact information is correct. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Equinox
✨Show Your Passion for Community
SoulCycle thrives on community and connection, so be sure to express your enthusiasm for fostering relationships. Share any experiences where you've contributed to a positive environment or helped build a sense of community.
✨Demonstrate Customer Service Skills
Since the role requires high-level customer service, prepare examples of how you've successfully handled customer interactions in the past. Highlight your problem-solving skills and ability to maintain a positive attitude under pressure.
✨Emphasise Teamwork
This position involves working closely with others, so be ready to discuss your experience in team settings. Talk about how you’ve collaborated with colleagues to achieve common goals and how you support new team members.
✨Prepare for Fast-Paced Scenarios
Given the fast-paced nature of the studio, think of situations where you've had to prioritise tasks effectively. Be prepared to discuss how you manage multiple responsibilities while maintaining quality service.
