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- Tasks: Onboard new clients and support existing ones on the Equinox platform.
- Company: Join a friendly Leeds-based tech company focused on IP management software.
- Benefits: Enjoy flexible hours, 25 days leave, health support, and fun company socials.
- Why this job: Be part of a supportive team where you can be yourself and make a real impact.
- Qualifications: Curious mindset, attention to detail, and excellent time management skills required.
- Other info: Hybrid working options available in a relaxed office with games and social activities.
The predicted salary is between 25000 - 27500 £ per year.
Who we are: We’re a Leeds-based tech company developing software for intellectual property (IP) professionals across the globe. In human terms: we’re a friendly team of intelligent, techy, creative and supportive people. We believe having fun is key to our wellbeing and our ability to produce high quality work. Our office is a relaxed space with a pool table, table tennis, games console and a bar.
What we do: We develop IP management software for law firms and corporates around the world. Our system, Equinox, helps IP professionals seamlessly manage the protection of their intellectual property portfolio. Our focus is to develop powerful software that genuinely helps our clients every time they log in. Our product roadmap is driven by key optimisation opportunities that save our clients time and reduce the risk of human error, while providing all the tools and services they need to stay ahead of their competition.
About you: For the role of Onboarding Technician, we’re looking for someone with a curious mindset, a proactive approach and is able to demonstrate the following skills:
- Excellent attention to detail
- Ability to understand and provide solutions
- Excellent ability to manage time and work to deadlines
Are you wondering what life at an informal, agile tech company might be like? Come and join a team where everyone can be themselves and feel empowered by what they do.
What you’ll be doing: You will be joining the Onboarding team, made up of friendly solution finders who provide top quality customer service to our clients. Your role will include:
- Successfully onboard new clients on to the Equinox platform
- Carry out ad hoc system configuration tasks for existing clients
- Supporting the sales team and Helpdesk as required to ensure high levels of customer care
- Working with clients to assess their requirements for being onboarded onto the system
The salary for this role is £25,000 to £27,500 per year, depending on experience.
How we’ll support you:
- Flexible working hours, hybrid office/home working
- 25 days annual leave that increases with length of service
- Company pension contribution, regular salary reviews plus training and development opportunities
- Health and wellbeing support including health cash plan, employee assistance counselling and a monthly wellbeing lottery
- Financial support for feel-good activities like gym memberships, arts & craft courses, dance lessons and more
- Tech scheme to help you save money on tech and spread the cost
- Cycle scheme, bike storage & showers, plus free onsite parking & good public transport links
- Regular company socials
Onboarding Technician employer: Equinox
Contact Detail:
Equinox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Technician
✨Tip Number 1
Familiarise yourself with the Equinox platform and its features. Understanding how the software works will not only help you during the onboarding process but also demonstrate your proactive approach and genuine interest in the role.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've successfully managed client onboarding or similar tasks in the past. This will highlight your ability to provide solutions and manage time effectively.
✨Tip Number 3
Engage with the company culture by researching their values and team dynamics. Mentioning specific aspects of their informal and supportive environment during your interactions can help you connect with the team.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. Gaining insights from them about the onboarding process and company culture can give you an edge and help you tailor your approach.
We think you need these skills to ace Onboarding Technician
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand the company culture at this Leeds-based tech firm. Highlight your alignment with their values of creativity, support, and fun in your application.
Tailor Your CV: Make sure your CV reflects the skills they are looking for, such as attention to detail and time management. Use specific examples from your past experiences that demonstrate these abilities.
Craft a Compelling Cover Letter: In your cover letter, express your curiosity and proactive approach. Mention how you can contribute to the onboarding team and enhance customer service for clients using the Equinox platform.
Showcase Relevant Experience: If you have experience in customer service or onboarding roles, be sure to highlight this in your application. Discuss any relevant software or systems you've worked with that relate to IP management or similar fields.
How to prepare for a job interview at Equinox
✨Show Your Curiosity
As an Onboarding Technician, a curious mindset is essential. Prepare questions about the Equinox platform and how it benefits clients. This shows your interest in the role and your proactive approach to learning.
✨Demonstrate Attention to Detail
Highlight your ability to manage details effectively. Bring examples of past experiences where your attention to detail made a difference, especially in onboarding or customer service scenarios.
✨Time Management Skills
Discuss how you prioritise tasks and meet deadlines. Share specific strategies you use to manage your time efficiently, as this is crucial for the role.
✨Emphasise Teamwork and Support
Since the company values a friendly and supportive environment, be ready to talk about your experience working in teams. Share how you’ve contributed to team success and supported colleagues in previous roles.
