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For Companies At a Glance
- Tasks: Deliver top-notch customer service and maintain a welcoming lobby atmosphere.
- Company: Join Equinox, a leading lifestyle brand known for inspiring health and fitness.
- Benefits: Enjoy competitive pay, complimentary club membership, and discounts on services.
- Why this job: Be part of a vibrant community that values teamwork and personal growth.
- Qualifications: Must be reliable, friendly, and passionate about health and fitness.
- Other info: Flexible shifts available; perfect for students looking to gain experience.
The predicted salary is between 24000 - 36000 £ per year.
Front Desk Associates, Kensington
Overview
OURSTORY:
Equinox Group is a high growth collective of the world\’s most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for maximizing life – and boldly grow the lifestyle brands and experiences that define it. In addition to Equinox,ourother brands,SoulCycle and Equinox Hotelsare all recognized for inspiring and motivating members and employees to maximize life.Ourportfolio of brands is recognized globally with locations within every major city across the United States in addition to London, Toronto, and Vancouver.
OUR CODE:
We are passionate abouthigh performance livingand we practice what we preach – investing time inourown health and fitness.We believe that everyone has untapped potential within them and it takes adisruptive approachto unleash it. Wedream bigand don’t settle for the status quo. Wesweat the details. We never accept less than110%tohelp each otherdeliver the Equinox experience and enableourmembers to get great results.We are obsessed with what’s new, what’s now,what’s next. Never following, always leading, and living ahead of the moment in fashion, culture, and consumer behavior. We aren’t just a company; we’re a community vested in each other’s success. We valuehumilityand ateam approachat every level of the company.
If you are a high performing individual who is passionate about winning and inspiring others then we are excited to discuss career opportunities with you.
Job Description
Job responsibilities include but are not limited to the following:
- Provide the highest level of customer service to members, prospective members, and guests;
- Professionally greet members and guests;
- Scan membership ID\’s;
- Answer phones;
- Update members\’ accounts;
- Maintain an orderly lobby area
- Able to work opening shifts and weekends
Qualifications
- Reliable, professional, computer literate, energetic, and friendly;
- Interested in health, fitness, and/or sports
Additional Information
AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE:
- We offer competitive salary, benefits and industry leading commission opportunities for club employees
- Complimentary Club membership
- 30- 50% discounts on all Equinox products and services including Personal Training, Private Pilates, Spa and Café’ services and Shop items
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.
Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website athttps://careers.equinox.com/
All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United Kingdom.
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Front Desk Associates, Kensington employer: Equinox Fitness Club
Contact Detail:
Equinox Fitness Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Associates, Kensington
✨Tip Number 1
Familiarise yourself with Equinox's brand values and culture. Understanding their commitment to high performance living and community will help you align your responses during interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Highlight any previous customer service experience you have, especially in health, fitness, or hospitality settings. Being able to demonstrate your ability to provide exceptional service will make you stand out as a candidate.
✨Tip Number 3
Show your enthusiasm for health and fitness during your interactions with the hiring team. Whether it's through casual conversation or specific examples, expressing your passion can resonate well with the company's ethos.
✨Tip Number 4
Be prepared to discuss how you handle busy environments and maintain professionalism under pressure. Front Desk Associates often juggle multiple tasks, so demonstrating your organisational skills will be key.
We think you need these skills to ace Front Desk Associates, Kensington
Some tips for your application 🫡
Understand the Company Culture: Familiarise yourself with Equinox Group's values and mission. Highlight your passion for health, fitness, and high-performance living in your application to show that you align with their ethos.
Tailor Your CV: Make sure your CV reflects relevant experience in customer service and any background in health or fitness. Use keywords from the job description to demonstrate that you meet their qualifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to the Equinox experience.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Equinox Fitness Club
✨Show Your Passion for Health and Fitness
Equinox values individuals who are genuinely interested in health, fitness, and sports. During the interview, share your personal fitness journey or any experiences that highlight your enthusiasm for a healthy lifestyle.
✨Demonstrate Exceptional Customer Service Skills
As a Front Desk Associate, you'll be the first point of contact for members and guests. Prepare examples of how you've provided outstanding customer service in previous roles, focusing on your ability to handle inquiries and resolve issues effectively.
✨Emphasise Teamwork and Humility
Equinox prides itself on a team-oriented culture. Be ready to discuss how you’ve collaborated with others in past jobs and how you value humility in a workplace setting. This will show that you align with their company code.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you would handle specific situations at the front desk. Think about scenarios involving difficult customers or busy periods, and prepare your responses to demonstrate your composure and professionalism.
