Welcome Desk / Office Manager

Oversee Corporate Real Estate (CRE) planning, office build‑outs, implementation and building operations to ensure a safe and efficient work environment for employees.

Office Communications

• Develop and execute internal communication strategies, disseminating important information and fostering employee engagement through a variety of communication channels.
• Act as a conduit for interdepartmental communication, facilitating cohesion and collaboration.
• Coordinate office‑wide events and meetings, capturing moments to promote organizational culture and camaraderie.
• Create engaging and informative communications for office events and information using Outlook, Viva Engage, and Office Raven tools.

Event Coordination

• Ownership of onsite event planning and execution, ensuring seamless experiences for all attendees.
• Create marketing materials and promotional efforts, leveraging social platforms to generate excitement.
• Manage event logistics and budgets meticulously, maximizing resources while delivering memorable experiences.

Vendor Management

• Oversee event vendor selection, onboarding, and performance evaluation, nurturing positive partnerships.
• Ensure compliance with vendor contracts, service level agreements, and performance expectations.
• Adhere to contractual agreements and service standards, resolving issues promptly and professionally.
• Manage procurement processes efficiently, optimizing cost‑effectiveness and quality.

Cover the Welcome Desk during business hours, providing a welcoming experience for customers and guests, ensuring they are promptly signed in and badged in accordance with Equinix's guest policy. Greet visitors and employees, CRE's customers, engaging in conversation upon arrival and departure. Take good care of the Welcome Desk/reception area, making sure it's clean and well maintained and no deliveries are left unattended. Move broken items out of site immediately.

Delighting the Customer

• Cultivate a positive vibe through fun and engaging activities at the front desk.
• Provide surprise and delight customer opportunities to create a great workplace experience.
• Turn the office into a community through activities and interactions that bring people together.

Safety

• Make the safety of our customers your first priority.
• Know and be able to implement emergency response plans.
• Follow escalation process for various circumstances:
• Low level budget concern: escalate to next in seniority.
• Outside your expertise: elevate to next in seniority.
• Customer complaint: elevate to next in seniority.
• Business disruption: elevate to Director.
• Life safety: elevate to Director.

Courtesy

• Coordinate visitor check‑ins (badging) and security procedures using the Envoy visitor management system.
• Notify Equinix employee hosts of their guest's on‑site arrival.
• Plan and support coordination, promotion, set‑up and clearing of on‑site CRE‑led or supported events.
• Assist with scheduling and managing meeting rooms, including arranging necessary equipment, supplies and catering for All Hands events.
• Assist with receiving deliveries of all external and inter‑office mail and support employees on all mail and shipping requirements as needed.
• Provide direction and information to vendors, service providers and Corporate Real Estate (CREW) as required to ensure excellent coordination.
• Ensure timely and professional responses/communications to internal and external stakeholders.
• Treat your CRE colleagues as customers and support them as needed to ensure CRE's collective success.
• Communicate up‑down‑across the CRE org, sharing information, insights and ideas so the broader team are on the same page and can better serve the customer.

Community

• Deliver on the responsibilities of the WDH role while illustrating Equinix's core values and the Purpose of CRE to delight our customers.
• Be the person who brings the fun to the office, developing a welcoming and collaborative community environment among our customers through events and activities that create a buzz.
• Be the go‑to person for our customers through the personalized approach you take and your ability to anticipate their needs before they arise.

Efficiency

• Assist with the office ticketing system and follow up on ticket status, assigning tickets to the correct CRE team member or rerouting to the correct department, ensuring no dead‑ends.
• Manage the distribution of lockers, security badges and reconcile visitor logs.
• Answer questions from customers related to the building, including wayfinding, policies and procedures, and etiquette.
• Support new hires in particular, with support and guidance on CRE services and a warm hand‑off to other teams that can provide support (e.g., IT).

Qualifications

• Proven years' experience strongly preferred.
• Bachelor's degree in business management preferred.
• College/University graduate with a four‑year degree or equivalent customer/hospitality work experience required.
• Customer facing experience is essential and hospitality background a must.
• Excellent verbal and written English and communication skills, social media savvy.
• Outstanding interpersonal and multi‑tasking skills are required.
• Adept at dealing with difficult customers or situations, ensuring a successful outcome for both the customer and CRE.
• Skilled at developing personal relationships with customers, peers and business partners.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.