Social Media Manager

Who are we? Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the path forward. You'll find belonging, purpose, and a team that welcomes you—because when you feel valued, you're empowered to do your best work.

Job Summary

• Responsible for developing and implementing complex, cross-functional and/or global communication programs.

Content Creation/Management

• Works closely with senior leadership to create and deliver key messaging to stakeholders and target audiences.
• Evangelises and educates on communication best practices.
• Optimises content creation processes, determining when to reuse existing content or create purpose-built content, or acquire 3rd party content to meet organisational needs.
• Creates and upholds corporate content governance policies.
• Creates complex content for key stakeholders, as needed.
• Determines global/local relevance, coordinating with regional and local peers and tweaking content and/or translating, as needed.

Communications Planning

• Develops and maintains a master communications plan, ensuring alignment with department and broader company initiatives.
• Constantly seeks to evolve and refine communication programs.

Communication Platform Management

• Provides input on the requirements for definition and selection of new content-related technologies.
• Owns various communications platforms, including content, governance, and information architecture.

Stakeholder Management and Communication

• Builds relationships and works effectively at all levels within the organisation and across functions.
• Facilitates periodic cross-functional meetings to foster knowledge sharing, collaboration and progress around content best practices and challenges.
• Identifies and provides input to key stakeholders throughout the company.
• Ensures alignment in cross-functional priorities.
• Manages agency relationships and expectations, assists in identifying agency requirements and agency selection process.

Project Management

• Leads cross-functional teams in implementation of large projects.
• Communicates major project/program scope, schedule, resource, risks/issues and budget changes.

Reporting and Metrics

• Identifies metrics to measure for his or her area of responsibility, and how and when to report on them.
• Oversees content measurement and KPIs, including the design and operation of relevant, synthesised dashboards, reports and analyses.

Qualifications

• Proven years experience preferred.
• Bachelor's degree preferred or equivalent experience.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an affirmative action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, colour, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy/childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political/organisational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

We use artificial intelligence in our hiring process. Learn more here. This posting is for a backfill position, meaning it is to fill an existing vacancy within our organisation.