Senior Manager, Training & Development (Physical Security)

Senior Manager, Training & Development (Physical Security)

Equinix is the world’s digital infrastructure company, operating over 260 data centers across the globe. Digital leaders harness Equinix\’s trusted platform to bring together and interconnect foundational infrastructure at software speed.

Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions.

We are looking for an innovative and results-driven Senior Manager of Access Experience, Project Management, and Security Training to join our team. In this critical role, you will oversee the development and enhancement of our access management strategies in EMEA while ensuring that security protocols are seamlessly integrated into user experiences.

Responsibilities

• Access Management Development: Implement AXI workshops to support Data Centers with a focus on improving the net promoter score (NPS) through project management and training where necessary
• Project Management: Lead and manage cross-functional projects related to access experience and security initiatives, ensuring timely delivery, adherence to budget, and alignment with organizational goals
• Security Training Program Development: Create, implement, and oversee security training programs for employees and vendors, ensuring they understand best practices and compliance requirements related to access management and security SOPS and Security Awareness
• User Experience Optimization: Collaborate with EMEA Security COE teams to ensure that access processes are user-friendly and efficient, minimizing friction while maintaining security standards.
• Stakeholder Collaboration: Work closely with Local Operations, Security COE and compliance to ensure alignment on access management policies and security training initiatives
• Performance Metrics and Reporting: Measure the effectiveness of access management and security training programs and provide regular reports to senior leadership through monthly reporting, using tools set up to capture training hours
• Continuous Improvement: Stay updated on industry trends, emerging technologies, and best practices in access management and security training, making recommendations for continuous improvement
• Team Leadership and Development: Mentor and develop Equinix staff and vendors, fostering a culture of collaboration, innovation, and accountability within the access management and security training teams

Qualifications

• Education: Bachelor\’s degree preferred
• Experience: Proven years of experience in access management, security operations, or a related field, with a proven track record of improving user experience and security protocols
• Skills: Strong project management skills with proficiency in project management tools and methodologies (e.g., Agile, Prince)
• Technical Knowledge: In-depth understanding of access management systems, security protocols, and compliance requirements
• Analytical Skills: Ability to analyze data and metrics to assess the effectiveness of access management and training programs
• Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information clearly to diverse audiences
• Collaboration Skills: Proven ability to work collaboratively with cross-functional teams, including IT, operations, and compliance

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.