Senior Manager, Access Experience and Project Management (Physical Security)

Who are we?

Equinix is the world\’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form .

Equinix is an Equal Employment Opportunity and, in the U.S., an affirmative action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

Job Summary

We are looking for an innovative and results-driven Senior Manager of Access Experience, Project Management, and Security Training to join our team. In this critical role, you will oversee the development and enhancement of our access management strategies in EMEA while ensuring that security protocols are seamlessly integrated into user experiences. You will lead cross-functional projects that prioritize user accessibility and security, leveraging your project management expertise to drive initiatives from conception to execution. Additionally, you will be responsible for designing and implementing comprehensive security training programs that empower our employees to uphold best practices in security and access management.

Responsibilities

• Access Management Development: Implement AXI workshops to support Data Centers with a focus on improving the net promoter score (NPS) through project management and training where necessary
• Project Management: Lead and manage cross-functional projects related to access experience and security initiatives, ensuring timely delivery, adherence to budget, and alignment with organizational goals
• Security Training Program Development: Create, implement, and oversee security training programs for employees and vendors, ensuring they understand best practices and compliance requirements related to access management and security SOPS and Security Awareness
• User Experience Optimization: Collaborate with EMEA Security COE teams to ensure that access processes are user-friendly and efficient, minimizing friction while maintaining security standards. Working closely with them on any Security Risk Assessment improvements. Partner with local operations and CSMs to improve customer experience within our Data Centers
• Stakeholder Collaboration: Work closely with Local Operations, Security COE and compliance to ensure alignment on access management policies and security training initiatives
• Performance Metrics and Reporting: Measure the effectiveness of access management and security training programs and provide regular reports to senior leadership through monthly reporting, using tools set up to capture training hours
• Continuous Improvement: Stay updated on industry trends, emerging technologies, and best practices in access management and security training, making recommendations for continuous improvement
• Team Leadership and Development: Mentor and develop Equinix staff and vendors, fostering a culture of collaboration, innovation, and accountability within the access management and security training teams

Training Program Management

• Develops, implements, and monitors training programs across organizations

Team Leadership

• Builds solid cross-functional relationships

Metrics & Analytics

• Utilizes measures, benchmarks, or scorecards to monitor, evaluate, and report on training program effectiveness, success, and ROI

Business Consulting

• Leads the execution of training strategies and adjusts as needed to achieve business results
• Ability to work with multiple stakeholders at different levels in the organization

Strategy

• Creates key measures (KPIs) and benchmarks to consistently provide high quality and relevant deliverables in a timely manner
• Influences cross functional organizations to create/deliver effective training
• These functions collectively contribute to creating a secure, efficient, and user-friendly access experience within the organization.

Qualifications

Education

• Teaching Qualification
• Prince 2 or other Project related qualifications
• Proven experience in related field
• Bachelor\’s degree preferred

Experience

• Access Management: Proven years of experience in access management, security operations, or a related field, with a proven track record of improving user experience and security protocols
• Program Management: At least 3 years of experience leading cross-functional projects, with demonstrated success in managing timelines, budgets, and stakeholder expectations
• Physical Security: Experience in training, developing and implementing security training programs for diverse audiences, including employees and security vendors

Skills

• Project Management Skills: Strong project management skills with proficiency in project management tools and methodologies (e.g., Agile, Prince)
• Technical Knowledge: In-depth understanding of access management systems, security protocols, and compliance requirements
• Analytical Skills: Ability to analyze data and metrics to assess the effectiveness of access management and training programs
• Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information clearly to diverse audiences
• Collaboration Skills: Proven ability to work collaboratively with cross-functional teams, including IT, operations, and compliance

Personal Attributes

• Leadership: Strong leadership qualities with a focus on mentoring and developing team members
• Problem-Solving: Proactive problem-solving skills with the ability to think critically and make informed decisions
• Adaptability: Ability to adapt to changing environments and priorities, demonstrating flexibility in approach
• Continuous Learning: Commitment to staying updated on industry trends, emerging technologies, and best practices in access management and security training
• Certifications (Preferred)
• Project Management Professional (PMP or Prince 2)
• Other relevant security or project management certifications
• This qualifications framework outlines the essential educational background, experience, skills, and personal attributes required for the Senior Manager role, ensuring candidates possess the necessary competencies to succeed in this position