Regional Customer Success Management - Enterprise

b Overview /b p In this role you will translate the global Customer Success strategy into regional action, leading a scalable CS organization to drive renewals, retention, and growth. You will partner with Sales and Service Management to ensure predictable outcomes and a strong leadership bench. You will shape regional execution of the operating model, remove friction, and guide transformation with a focus on customer outcomes. This is an opportunity to influence how Equinix delivers value to enterprise customers at scale and across regions. /p b Responsibilities /b ul li Own regional commercial outcomes and renewal predictability, focusing on retention and CLV. /li li Embed and scale the CS/Service Management operating model, clarifying ownership and escalation paths. /li li Translate global standards into disciplined regional execution with consistent customer rhythms. /li li Partner with Sales on renewal strategy, risk mitigation, and expansion planning. /li li Develop and sustain a strong CSM/Manager bench with clear leadership expectations. /li li Own escalation for high-impact renewal risk and balance customer, commercial, and organizational considerations. /li li Lead regional leadership development, workforce planning, and change-enabled execution. /li li Champion Equinix values including transparency, inclusion, collaboration, and action. /li /ul b Key requirements /b ul li Bachelor’s degree in business-related discipline or equivalent experience /li li Extensive experience in Customer Success / GTM /li li Experience leading scaled Customer Success organisations with segmented coverage models /li li Proven track record of renewal performance, retention outcomes, and commercial execution /li li Experience embedding operating-model change and leading leaders through transformation /li li Strong understanding of segmentation, coverage models, and scalable customer engagement /li li Strong understanding of adoption, renewal readiness, and expansion disciplines /li li Comfortable leading through operating model change /li li Strong simplifier; clear strategy, ownership, and priorities /li li Customer- and commercial-outcome focused; coaching mindset; comfortable with ambiguity /li /ul ul li coaching mindset /li li leadership and empathy /li li collaboration and cross-functional influence /li li decision-making under ambiguity /li li transparency and inclusion /li /ul