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- Tasks: Support customers with exceptional service and technical expertise in a dynamic data centre environment.
- Company: Equinix, a leader in digital infrastructure and innovation.
- Benefits: Competitive salary, 25 days holiday, health insurance, and growth opportunities.
- Why this job: Join a team where your skills can shine and make a real impact.
- Qualifications: Experience in customer service and telecomms; knowledge of cabling techniques is a plus.
- Other info: Flexible shifts, inclusive culture, and commitment to career advancement.
The predicted salary is between 28800 - 43200 £ per year.
Who are we? Equinix is the world's digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
As a Customer Operations Technician, you'll embark on a development journey where your technical skills will flourish, and your dedication to exceptional customer service will make you an invaluable member of our team. Join us in providing outstanding support to our customers, and together, let's create a world where technology meets exceptional service.
Responsibilities
- Customer
- Ensure customer satisfaction by promptly meeting order requirements
- Deliver exceptional customer experiences during interactions
- Support new deployments and existing alterations according to operating procedures
- Provide on-site support through access control and escorting services
- Develop into a trusted point of escalation for customers
- Projects
- Lead and support projects following standard operating procedures
- Assist vendors on projects & support on physical customer audits
- Queue Management / Reporting
- Reviews and responds to work order requests in the queue, following commitment times
- Escalates and expedites orders according to standard procedures, with supervision for non-standard procedures
- Maintains detailed written records of work activity
- Updates local asset databases and other systems
- Installations
- Rack and stack customer equipment tickets that are semi-routine. Follow standard operating procedures for semi-routine customer installations, including fiber trays, ladder racks, customer equipment and cabinets.
- Perform semi-basic cage installations for mesh and overhead cable trays.
- Carry out tape changes and standard operating backup changes to support intra-cage infrastructure installations.
- Cross-Connect
- Supports semi-routine data center standard operating cross-connect work order requests (installs, terminations, modifications, and testing)
- Ensures the standard operating procedures are followed on cable management of: coax, fiber, twisted pair copper, and semi-routine intra-building cross connects
- Learns to install 'across' connect circuits (switched, multiplexed, etc.), under supervision
- Testing / Troubleshooting
- Supports semi-routine standard operating testing and standard operating installations of customer assets
- Supports standard operating procedures of layer 1 cross-connect certification testing
- May learn non-standard operating testing, such as: layer 2 and layer 3 testing, under supervision
Qualifications
- Essential
- Experience in Customer Service, Operations, telecomms or Data centres
- Experience of Cat6a / Fibre Cabling techniques (Installation, Termination & Testing)
- You will need to be willing to work a shift rota that includes day and night shifts
- Motivation to work autonomously
- Desirable
- Good computer knowledge and familiarity (Windows 7/10)
- Knowledge of network protocols such as TCP/IP
- Aware of basic hardware configuration
Why should you apply?
- Competitive salary
- 25 days holiday plus bank holidays, with the opportunity to purchase more (pro rata for shift positions)
- Insurance and Health: Life Assurance, Income Protection, Critical Illness Insurance, Private Healthcare, Eye Care Coverage and Gymflex Membership
- Investment: Employee Stock Purchase Plan and Company Pension Plan
- Travel: Cycle to Work Scheme and Annual Season Ticket Loan
- Excellent growth and advancement opportunities
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an affirmative action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy/childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political/organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
We use artificial intelligence in our hiring process.
Data Center Customer Operations Technician in London employer: Equinix
Contact Detail:
Equinix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Center Customer Operations Technician in London
✨Tip Number 1
Get to know the company! Research Equinix and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about exceptional customer experiences, think of examples from your past where you've gone above and beyond for a customer. Be ready to share these during interviews.
✨Tip Number 3
Network like a pro! Connect with current or former Equinix employees on LinkedIn. They can provide insights into the company culture and might even give you a heads-up on job openings.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the Equinix family. Don’t miss out on this opportunity!
We think you need these skills to ace Data Center Customer Operations Technician in London
Some tips for your application 🫡
Show Off Your Customer Service Skills: When you're writing your application, make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to ensure customer satisfaction, as this is key for the role!
Be Specific About Your Technical Skills: Don’t just say you have technical skills; show us! Mention specific experiences with Cat6a or fibre cabling techniques, and any relevant projects you've worked on. This will help us understand your capabilities better.
Follow the Application Instructions: Make sure you read the job description carefully and follow any specific instructions for applying. We appreciate attention to detail, and it shows us you can follow procedures—an important part of the job!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Equinix
✨Know Your Tech
Brush up on your knowledge of Cat6a and fibre cabling techniques. Be ready to discuss your experience with installations, terminations, and testing. This will show that you’re not just familiar with the tech but can also apply it practically.
✨Customer Service is Key
Prepare examples of how you've delivered exceptional customer service in past roles. Equinix values customer satisfaction, so demonstrating your ability to handle customer interactions effectively will set you apart.
✨Understand the Role
Familiarise yourself with the responsibilities of a Customer Operations Technician. Knowing about queue management, project support, and cross-connect work will help you answer questions confidently and show your enthusiasm for the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This not only shows your interest in the position but also helps you gauge if Equinix is the right fit for you.
