Who are we?Equinix is the world’s digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward.
To be considered for an interview, please make sure your application is full in line with the job specs as found below.
You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.We are looking for a Senior Director to lead our EMEA Enterprise Customer Success Management organization at an important point in the evolution of Customer Success Management at Equinix.
This leader will be responsible for translating our global Customer Success Management strategy into a value-led, data-driven regional operating model that strengthens customer relationships, improves value realization, identifies and mitigates risk, and drives predictable retention, renewals and growth.
The role requires more than operating an established Customer Success Management organization.
We are looking for a builder and transformation leader who can help shape how Customer Success operates
- combining high-touch customer engagement with data, digital capabilities, automation and AI to create a more proactive and scalable customer experience.
The Senior Director will lead CSM teams across EMEA and serve as a senior Customer Success partner to EMEA Sales leadership and teams across Equinix.
Success will require the ability to set a clear vision, simplify complexity, develop strong leaders, and turn strategy into consistent execution across a diverse region.Key Responsibilities:Lead a value-led Customer Success organizationBuild a culture in which Customer Success begins with understanding customer priorities and desired outcomes.
Ensure CSMs translate those priorities into Success Plans, value realization, adoption strategies, executive engagement and measurable customer outcomes.Own retention, renewals and commercial performanceBe accountable for regional retention and renewal performance and predictability.
Establish disciplined renewal management, forecasting and risk practices while strengthening CSM commercial acumen and accountability.
Partner closely with Sales on renewal strategy, expansion opportunities and long-term customer value.Build a proactive, data-driven engagement modelUse customer health, risk, lifecycle, commercial and behavioral signals to help CSMs prioritize where and how they engage.
Drive a shift from reactive
Senior Director - EMEA Customer Success Management Leader in Kennington employer: Equinix
Equinix is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for a Senior Design Manager to thrive. With a strong commitment to employee growth, you will have the opportunity to work on cutting-edge datacenter projects in vibrant locations like London, Dublin, and Frankfurt, while enjoying a supportive environment that values your contributions and empowers you to shape the future of digital infrastructure.
