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- Tasks: Join our team to maintain and evolve critical digital infrastructure.
- Company: Equinix, the world’s digital infrastructure company, values bold ideas and human connection.
- Benefits: Gain valuable experience in a supportive environment with opportunities for growth.
- Why this job: Make a real impact in the digital world while developing your skills.
- Qualifications: High school diploma and a year of relevant experience preferred.
- Other info: Inclusive workplace committed to diversity and equal opportunity.
The predicted salary is between 28800 - 43200 £ per year.
Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.
Job Summary
Acquires job skills to resolve routine tasks requiring limited judgement. Focus is on routine tasks, using limited judgement of standard operating procedures. Supports the overall team.
Responsibilities
- Queue Management / Reporting: Reviews work order requests in the queue and responds to routine work orders by adhering to commitment times. Involved in escalating and expediting higher level orders, upon supervision. Actively follows up on work orders in the queue to support the overall team. Maintains notes and records of activity fulfillment in the ticketing system.
- Installations: Rack and stack basic customer equipment, with guidance from more senior team members. Supports routine intra-cage and infrastructure installations, under guidance, which may include: routine ladder racks and basic fiber raceways; basic cable management and support systems (patch panels); routine ground cabinets and basic post racks; may perform tape changes and basic backup necessities.
- Cross‑Connect: Supports basic cross‑connect troubleshooting.
- Testing / Troubleshooting: Supports basic testing and routine installations of customer assets. Supports standard layer 1 cross‑connect certification testing, under supervision. May learn more semi‑routine testing, under supervision.
- Stakeholder Partnership: Supports the operations and security personnel team for breaks or other activities, when necessary.
- Customer Management: Supports customer satisfaction with timely adherence to following basic order execution requirements. Delivers quality customer service experience when interfacing with customers. Discusses time expectations on new deployments, by following standard operating procedure guidelines. May support customers on‑site through access and escorting services.
- Projects: Supports fulfillment of projects under close supervision.
- Training: Completes assigned training in a timely manner.
Typical Degree & Years of Experience
Typically requires a high school diploma and 1 year of equivalent work experience.
Data Center Technician with Fibre Skills employer: Equinix
Contact Detail:
Equinix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Center Technician with Fibre Skills
✨Tip Number 1
Get to know the company! Research Equinix and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to data centre operations and fibre skills. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Equinix family.
We think you need these skills to ace Data Center Technician with Fibre Skills
Some tips for your application 🫡
Show Your Skills: Make sure to highlight any relevant skills you have, especially those related to fibre and data centre operations. We want to see what makes you a great fit for the role!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the specific requirements of the Data Center Technician role. It shows us you’re genuinely interested.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what matters!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us keep track of all applicants easily.
How to prepare for a job interview at Equinix
✨Know Your Fibre Basics
Before heading into the interview, brush up on your fibre skills. Understand the basics of fibre optics, including installation and troubleshooting. Being able to discuss these topics confidently will show that you're ready to jump into the role.
✨Familiarise Yourself with Queue Management
Since the role involves managing work orders, it’s a good idea to understand how queue management works. Think about how you would prioritise tasks and respond to requests efficiently. Be prepared to share examples of how you've handled similar situations in the past.
✨Customer Service is Key
Equinix values customer satisfaction, so be ready to talk about your experience in delivering quality service. Prepare some anecdotes that highlight your ability to communicate effectively with customers and resolve issues promptly.
✨Show Enthusiasm for Teamwork
This position is all about supporting the team, so express your enthusiasm for collaboration. Think of examples where you’ve worked well in a team setting, especially in high-pressure environments. This will demonstrate that you’re a great fit for their operations team.