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- Tasks: Support customers and maintain critical data centre infrastructure with a focus on exceptional service.
- Company: Equinix, the world's digital infrastructure company, values bold ideas and human connection.
- Benefits: Competitive salary, 25 days holiday, health insurance, and excellent growth opportunities.
- Why this job: Kickstart your career in tech while making a real impact in the digital world.
- Qualifications: Experience in customer service or operations; willingness to work shifts.
- Other info: Inclusive workplace with a commitment to diversity and career advancement.
The predicted salary is between 30000 - 42000 £ per year.
Who are we? Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. Joining our operations team means being at the center of everything - maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You'll find belonging, purpose, and a team that welcomes you - because when you feel valued, you're empowered to do your best work.
Job Summary
As a Customer Operations Technician, you'll embark on a development journey where your technical skills will flourish, and your dedication to exceptional customer service will make you an invaluable member of our team. Join us in providing outstanding support to our customers, and together, let's create a world where technology meets exceptional service. This role is the start of your career in Data Centers.
Responsibilities
- Customer
- Ensure customer satisfaction by promptly meeting order requirements
- Deliver exceptional customer experiences during interactions
- Support new deployments and existing alterations according to operating procedures
- Provide on-site support through access control and escorting services
- Develop into a trusted point of escalation for customers
- Projects
- Lead and support projects following standard operating procedures
- Assist vendors on projects & support on physical customer audits
- Queue Management / Reporting
- Reviews and responds to work order requests in the queue, following commitment times
- Escalates and expedites orders according to standard procedures, with supervision for non-standard procedures
- Maintains detailed written records of work activity
- Updates local asset databases and other systems
- Installations
- Rack and stack customer equipment tickets that are semi-routine
- Follow standard operating procedures for semi-routine customer installations, including fiber trays, ladder racks, customer equipment and cabinets
- Perform semi-basic cage installations for mesh and overhead cable trays
- Carry out tape changes and standard operating backup changes to support intra-cage infrastructure installations
- Cross-Connect
- Supports semi-routine data center standard operating cross-connect work order requests (installs, terminations, modifications, and testing)
- Ensures the standard operating procedures are followed on cable management of: coax, fiber, twisted pair copper, and semi-routine intra-building cross connects
- Learns to install 'across' connect circuits (switched, multiplexed, etc.), under supervision
- Testing / Troubleshooting
- Supports semi-routine standard operating testing and standard operating installations of customer assets
- Supports standard operating procedures of layer 1 cross-connect certification testing
- May learn non-standard operating testing, such as: layer 2 and layer 3 testing, under supervision
Qualifications
Essential
- Experience in Customer Service, Operations, telecomms or Data centres
- You will need to be willing to work a shift rota that includes day and night shifts
- Motivation to work autonomously
Desirable
- Good computer knowledge and familiarity (Windows)
- Experience of Cat6a / Fibre Cabling techniques (Installation, Termination & Testing)
- Knowledge of network protocols such as TCP/ IP
- Aware of basic hardware configuration
Why should you apply?
- Competitive salary
- 25 days holiday plus bank holidays, with the opportunity to purchase more (pro rata for shift positions)
- Insurance and Health: Life Assurance, Income Protection, Critical Illness Insurance, Private Healthcare, Eye Care Coverage, and Gymflex Membership
- Investment: Employee Stock Purchase Plan and Company Pension Plan
- Travel: Cycle to Work Scheme and Annual Season Ticket Loan
- Excellent growth and advancement opportunities
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
We use artificial intelligence in our hiring process.
Data Center Technician - Shift London Park Royal employer: Equinix
Contact Detail:
Equinix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Center Technician - Shift London Park Royal
✨Tip Number 1
Get to know the company! Research Equinix and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals, which can boost your chances of landing the job.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and technical skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your experience effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Data Center Technician - Shift London Park Royal
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service or operations. We want to see how you've gone above and beyond to ensure customer satisfaction, as this is key for the role!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. It shows us you’re genuinely interested.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Equinix
✨Know Your Tech Basics
Brush up on your knowledge of data centre operations, especially around installations and troubleshooting. Familiarise yourself with terms like 'rack and stack', 'cross-connect', and 'layer 1 testing' to show you understand the technical side of the role.
✨Customer Service is Key
Since this role involves a lot of customer interaction, prepare examples of how you've provided exceptional customer service in the past. Think about situations where you went above and beyond to meet customer needs, as this will resonate well with the interviewers.
✨Demonstrate Your Autonomy
Equinix values individuals who can work independently. Be ready to discuss times when you've taken initiative or solved problems on your own. This shows that you're motivated and can handle the responsibilities of the role without constant supervision.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities within Equinix. This not only shows your interest in the position but also helps you gauge if it's the right fit for you.