Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers and maintain critical data centre infrastructure with hands-on technical work.
- Company: Equinix, a leader in digital infrastructure, values innovation and human connection.
- Benefits: Competitive salary, 25 days holiday, health insurance, and excellent growth opportunities.
- Why this job: Kickstart your career in tech while making a real impact in the digital world.
- Qualifications: Experience in customer service or operations; willingness to work shifts.
- Other info: Inclusive workplace with a commitment to diversity and career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.
Job Summary
As a Customer Operations Technician Level, you will embark on a development journey where your technical skills will flourish, and your dedication to exceptional customer service will make you an invaluable member of our team. Join us in providing outstanding support to our customers, and together, let’s create a world where technology meets exceptional service. This role is the start of your career in Data Centers. In our industry, it’s always great to develop people so if you have a past with an electrical twist like electricians mate etc- shout!
Responsibilities
- Customer
- Ensure customer satisfaction by promptly meeting order requirements
- Deliver exceptional customer experiences during interactions
- Support new deployments and existing alterations according to operating procedures
- Provide on-site support through access control and escorting services
- Develop into a trusted point of escalation for customers
- Projects
- Lead and support projects following standard operating procedures
- Assist vendors on projects & support on physical customer audits
- Queue Management / Reporting
- Reviews and responds to work order requests in the queue, following commitment times
- Escalates and expedites orders according to standard procedures, with supervision for non-standard procedures
- Maintains detailed written records of work activity
- Updates local asset databases and other systems
- Installations
- Rack and stack customer equipment tickets that are semi-routine.
- Follow standard operating procedures for semi-routine customer installations, including fiber trays, ladder racks, customer equipment and cabinets.
- Perform semi-basic cage installations for mesh and overhead cable trays.
- Carry out tape changes and standard operating backup changes to support intra-cage infrastructure installations.
- Cross-Connect
- Supports semi-routine data center standard operating cross-connect work order requests (installs, terminations, modifications, and testing)
- Ensures the standard operating procedures are followed on cable management of: coax, fiber, twisted pair copper, and semi-routine intra-building cross connects
- Learns to install across connect circuits (switched, multiplexed, etc.), under supervision
- Testing / Troubleshooting
- Supports semi-routine standard operating testing and standard operating installations of customer assets
- Supports standard operating procedures of layer 1 cross-connect certification testing
- May learn non-standard operating testing, such as: layer 2 and layer 3 testing, under supervision
Qualifications
- Essential
- Experience in Customer Service, Operations, telecomms or Data centres
- You will need to be willing to work a shift rota that includes day and night shifts
- Motivation to work autonomously
- Desirable
- Good computer knowledge and familiarity (Windows etc)
- Experience of Cat6a / Fibre Cabling techniques (Installation, Termination & Testing)
- Knowledge of network protocols such as TCP/IP
- Aware of basic hardware configuration
Why should you apply?
- Competitive salary
- 25 days holiday plus bank holidays, with the opportunity to purchase more (pro rata for shift positions)
- Insurance and Health: Life Assurance, Income Protection, Critical Illness Insurance, Private Healthcare, Eye Care Coverage, and Gymflex Membership
- Investment: Employee Stock Purchase Plan and Company Pension Plan
- Travel: Cycle to Work Scheme and Annual Season Ticket Loan
- Excellent growth and advancement opportunities
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
We use artificial intelligence in our hiring process. Learn more here.
Data Center Fiber & Cable Technician - Shift employer: Equinix
Contact Detail:
Equinix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Center Fiber & Cable Technician - Shift
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Equinix. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and technical skills. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your passion for technology and customer service during interviews. Share specific examples of how you've gone above and beyond for customers in the past – it’ll make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Data Center Fiber & Cable Technician - Shift
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for providing exceptional customer experiences. Share any relevant experiences where you went above and beyond to help someone out, as this is key in our operations team.
Highlight Relevant Experience: If you've got a background in telecomms, data centres, or even just a knack for tech, make sure to mention it! We love seeing how your past roles can contribute to our mission at Equinix.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to read through your skills and experiences. We appreciate clarity!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Equinix
✨Know Your Tech Basics
Brush up on your knowledge of Cat6a and fibre cabling techniques. Be ready to discuss your experience with installations, terminations, and testing. This will show that you’re not just a people person but also technically savvy, which is crucial for the role.
✨Customer Service is Key
Prepare examples of how you've delivered exceptional customer service in past roles. Equinix values customer satisfaction, so demonstrating your ability to meet order requirements and provide support will set you apart.
✨Familiarise Yourself with Procedures
Review standard operating procedures related to data centre operations. Understanding these processes will help you answer questions confidently and show that you're ready to follow protocols from day one.
✨Show Your Willingness to Learn
Express your motivation to work autonomously and learn new skills. Highlight any previous experiences where you took the initiative to develop your technical abilities or adapt to new challenges, as this aligns perfectly with the growth opportunities at Equinix.