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- Tasks: Support customers and maintain critical data centre infrastructure with cutting-edge technology.
- Company: Equinix, a leader in digital infrastructure and innovation.
- Benefits: Competitive salary, 25 days holiday, health insurance, and growth opportunities.
- Why this job: Join a dynamic team and make a real impact in the digital world.
- Qualifications: Experience in customer service and fibre cabling techniques required.
- Other info: Inclusive workplace with excellent career advancement potential.
The predicted salary is between 36000 - 60000 £ per year.
Who are we? Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. Joining our operations team means being at the center of everything - maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You'll find belonging, purpose, and a team that welcomes you - because when you feel valued, you're empowered to do your best work.
Job Summary: As a Customer Operations Technician Level III, you will already have a professional standard for the essential requirements including fibre skills and splicing (critical). You will also embark on a development journey where your technical skills will flourish, and your dedication to exceptional customer service will make you an invaluable member of our team. Join us in providing outstanding support to our customers, and together, let's create a world where technology meets exceptional service.
Responsibilities
- Customer: Ensure customer satisfaction by promptly meeting order requirements. Deliver exceptional customer experiences during interactions. Support new deployments and existing alterations according to operating procedures. Provide on-site support through access control and escorting services. Develop into a trusted point of escalation for customers.
- Projects: Lead and support projects following standard operating procedures. Assist vendors on projects & support on physical customer audits.
- Queue Management / Reporting: Reviews and responds to work order requests in the queue, following commitment times. Escalates and expedites orders according to standard procedures, with supervision for non-standard procedures. Maintains detailed written records of work activity. Updates local asset databases and other systems.
- Installations: Rack and stack customer equipment tickets that are semi-routine. Follow standard operating procedures for semi-routine customer installations, including fiber trays, ladder racks, customer equipment and cabinets. Perform semi-basic cage installations for mesh and overhead cable trays. Carry out tape changes and standard operating backup changes to support intra-cage infrastructure installations.
- Cross-Connect: Supports semi-routine data center standard operating cross-connect work order requests (installs, terminations, modifications, and testing). Ensures the standard operating procedures are followed on cable management of: coax, fiber, twisted pair copper, and semi-routine intra-building cross connects. Learns to install 'across' connect circuits (switched, multiplexed, etc.), under supervision.
- Testing / Troubleshooting: Supports semi-routine standard operating testing and standard operating installations of customer assets. Supports standard operating procedures of layer 1 cross-connect certification testing. May learn non-standard operating testing, such as: layer 2 and layer 3 testing, under supervision.
Essential: Experience in Customer Service, Operations, telecoms or Data centres. Experience of Fibre Cabling techniques (Installation, Termination & Testing). To note splicing is critical to this role. You will need to be willing to work a shift rota that includes day and night shifts. Motivation to work autonomously.
Desirable: Good computer knowledge and familiarity. Knowledge of network protocols such as TCP/IP. Awareness of basic hardware configuration.
Why should you apply?
- Competitive salary
- 25 days holiday plus bank holidays, with the opportunity to purchase more (pro rata for shift positions)
- Insurance and Health: Life Assurance, Income Protection, Critical Illness Insurance, Private Healthcare, Eye Care Coverage, and Gymflex Membership
- Investment: Employee Stock Purchase Plan and Company Pension Plan
- Travel: Cycle to Work Scheme and Annual Season Ticket Loan
- Excellent growth and advancement opportunities
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, colour, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy/childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political/organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
Data Center Customer Operations Technician - Park Royal employer: Equinix
Contact Detail:
Equinix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Center Customer Operations Technician - Park Royal
✨Tip Number 1
Get to know the company culture! Before your interview, check out Equinix's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to customer service and technical skills. We can even help you with mock interviews to boost your confidence before the big day.
✨Tip Number 3
Show off your skills! If you have experience with fibre cabling or troubleshooting, be ready to share specific examples. Highlighting your hands-on experience can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a great way to express your appreciation and keep your name fresh in their minds as they make their decision.
We think you need these skills to ace Data Center Customer Operations Technician - Park Royal
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your fibre skills and any relevant experience in customer service or data centres. We want to see how your background aligns with the role, so don’t hold back!
Tailor Your Application: Take a moment to customise your application for this specific role. Use keywords from the job description to show us you understand what we’re looking for and how you fit in.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your experiences and qualifications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Equinix
✨Know Your Fibre Skills
Since splicing is critical for this role, make sure you brush up on your fibre cabling techniques. Be ready to discuss your experience with installation, termination, and testing of fibre optics. This will show that you’re not just familiar with the basics but can handle the technical demands of the job.
✨Customer Service Focus
Equinix values exceptional customer service, so prepare examples of how you've gone above and beyond for customers in previous roles. Think about specific situations where you resolved issues or improved customer satisfaction, as this will demonstrate your commitment to delivering outstanding support.
✨Understand the Operations
Familiarise yourself with standard operating procedures related to data centre operations. Knowing how to manage work orders, escalate issues, and maintain records will give you an edge. You might even want to bring a few questions about their processes to show your genuine interest.
✨Show Your Autonomy
This role requires motivation to work autonomously, so be prepared to discuss times when you successfully managed tasks independently. Highlight your ability to troubleshoot and resolve problems without constant supervision, as this will align with what Equinix is looking for in a candidate.
