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For Companies At a Glance
- Tasks: Support critical infrastructure and ensure smooth operations in a dynamic data centre environment.
- Company: Equinix, a leader in digital infrastructure with a focus on innovation and connectivity.
- Benefits: Inclusive workplace, career growth opportunities, and a supportive team culture.
- Why this job: Join a team that values your contributions and empowers you to make a real impact.
- Qualifications: High school diploma and relevant work experience; eagerness to learn and grow.
- Other info: Great opportunity for hands-on experience in a fast-paced tech environment.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Who are we?
Equinix is the world\’s digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You\’ll find belonging, purpose, and a team that welcomes you-because when you feel valued, you\’re empowered to do your best work.
Job Summary
Acquires job skills to resolve routine tasks requiring limited judgement. Focus is on routine tasks, using limited judgement of standard operating procedures. Supports the overall team.
Responsibilities
Queue Management / Reporting
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Reviews work order requests in the queue and responds to routine work orders by adhering to commitment times.
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Involved in escalating and expediating higher level orders, upon supervision.
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Actively follows up on work orders in the queue to support the overall team.
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Maintains notes and records of activity fulfillment in the ticketing system.
Installations
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Rack and stack basic customer equipment, with guidance from more senior team members.
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Supports routine intra-cage and infrastructure installations, under guidance, which may include; routine ladder racks and basic fiber raceways; basic cable management and support systems (patch panels); routine ground cabinets and basic post racks; and may perform tape changes and basic backup necessities.
Cross-Connect
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Supports basic cross-connect troubleshooting.
Testing / Troubleshooting
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Supports basic testing and routine installations of customer assets.
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Supports standard layer 1 cross-connect certification testing, under supervision.
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May learn more semi-routine testing, under supervision.
Stakeholder Partnership
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Supports the operations and security personnel team for breaks or other activities, when necessary.
Customer Management
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Supports customer satisfaction with timely adherence to following basic order execution requirements
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Delivers quality customer service experience when interfacing with customers
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Discusses time expectations on new deployments, by following standard operating procedure guidelines
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May support customers on-site through access and escorting services
Projects
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Supports fulfillment of projects under close supervision.
Training
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Completes assigned training in a timely manner.
Qualifications
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Typically requires a high school diploma and proven years of equivalent work experience.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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Data Center Customer Operations Technician II employer: Equinix
Contact Detail:
Equinix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Center Customer Operations Technician II
✨Tip Number 1
Get to know the company! Research Equinix and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and even lead to referrals, which can boost your chances of landing the job.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer operations and technical skills. We recommend doing mock interviews with friends or using online resources to get comfortable with your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Equinix team and ready to contribute to their mission.
We think you need these skills to ace Data Center Customer Operations Technician II
Some tips for your application 🫡
Show Your Enthusiasm: When you're writing your application, let your passion for the role shine through! We love seeing candidates who are genuinely excited about joining our team and contributing to our mission.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience that aligns with the job description. We want to see how your skills can directly support our operations team and the critical infrastructure we maintain.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your qualifications and experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Equinix
✨Know Your Tech Basics
Make sure you brush up on the fundamental technical skills related to data centre operations. Familiarise yourself with basic equipment installation, troubleshooting techniques, and standard operating procedures. This will show that you're ready to hit the ground running.
✨Understand the Company Culture
Equinix values human connection and bold ideas, so be prepared to discuss how you can contribute to this culture. Think about examples from your past experiences where you've worked well in a team or brought innovative solutions to the table.
✨Prepare for Customer Interaction
Since customer satisfaction is key, think of scenarios where you've provided excellent service. Be ready to share how you manage expectations and communicate effectively with customers, especially when it comes to timelines and project updates.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or what success looks like in this role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
