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For Companies At a Glance
- Tasks: Lead customer advocacy initiatives and create compelling stories to showcase success.
- Company: Equinix is a global leader in digital infrastructure, connecting businesses through data centres.
- Benefits: Enjoy a diverse work environment, opportunities for growth, and flexible working options.
- Why this job: Make an impact by engaging with customers and driving business success in a dynamic setting.
- Qualifications: Experience in customer advocacy or related fields; strong communication and project management skills required.
- Other info: Equinix values diversity and is committed to an equitable workplace for all.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Equinix is the world’s digital infrastructure company , operating over 26 0 data centers across the globe . Digital leaders harness Equinix\’s trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Job Summary
We are looking for a proactive and collaborative communications professional to join our Global Customer Advocacy team . This individual will combine an understanding of technology and a passion for storytelling to help manage and grow our customer advocacy program in EMEA . They will engage directly with customers through programmatic outreach and relationship management to help grow and operationalize a top-tier advocacy program which puts the customer at the center , while supporting business and revenue growth.
Responsibilities
Recruit and manage F500/G2000 reference s and create impactful stories through written and video forms Create and maintain in-depth customer profiles and contacts using tools such as Smartsheets , SFDC and internal AI tools
Partner with sellers and manage reference request fulfillment and track reference activity and outcomes
Collaborate cross functionally and cross regionally to d rive opportunities for promotion and broad-based leverage of customer success assets
Work closely with the EMEA leadership team in order to support the ongoing needs of the region
A keen focus on stakeholder management where relationships internally & externally are critical for the program’s success
Collaborate with the Investor Relations & CEO office for quarterly earnings citations; identify new customers each quarter to be named in earnings and drive the approval process in the EMEA region
Secure customers to participate in joint storytelling with the media ; partner closely with the PR team to proactively bring stories to life
Be a trusted advisor to theCustomer and Revenue organization (CRO) , including sales, marketing , brand and customer experience and support them on how/when to use references
Develop strategies for integrated customer reference engagement plans that showcase customer success via a variety of deliverables including: written, video , quotes, business and technical case studies and slide-ware
Develop customer story content and manage end-to-end content creation process with in-house and external agencies , including translation and localization needs
Increase program adoption and visibility
Produce monthly/quarterly reporting and regular communications to stakeholders
Foster and promote long-term, mutually beneficial customer relationshipswith a focus on developing win/win opportunities for Equinix and the customer
Ability to understand and articulate the value of the program to a variety of internal and external stakeholder audiences
Bring a strategic mindset to expanding the customer advocacy function within the geography
Qualifications
Several years experience and proven track record in customer advocacy , customer success, marketing , public relations or related field , in the B2B industry
An intellectually curious and passionate learner that is self-motivated to understand the “What” and “Why”and delights in winning over customers
Thrives in a fast-paced, highly matrixed environment, showcasing calm adaptability and a positive embrace of change as needed
Superb presentations and client-facing skills, particularly at c-level
Strong project and program management skills
Creative and highly adaptable to changing environments
Good analytical skills
Tech-savvy and quick learner ( i.e. Microsoft Office , Smartsheets , Salesforce , CRM tools)
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form .
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
About the company
Equinix, Inc. is an American multinational company headquartered in Redwood City, California, that specializes in Internet connection and data centers.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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Customer Advocacy Senior Manager, EMEA employer: Equinix
Contact Detail:
Equinix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advocacy Senior Manager, EMEA
✨Tip Number 1
Familiarise yourself with Equinix's customer advocacy programme and its impact on business growth. Understanding how they engage with customers will help you articulate your ideas during interviews.
✨Tip Number 2
Network with current or former employees of Equinix, especially those in customer advocacy roles. They can provide insights into the company culture and expectations, which can be invaluable for your application.
✨Tip Number 3
Stay updated on industry trends related to customer success and advocacy. Being able to discuss recent developments or case studies during your interview will demonstrate your passion and knowledge.
✨Tip Number 4
Prepare examples of your past experiences that showcase your project management skills and ability to foster relationships. Highlighting these will align well with the responsibilities of the role at Equinix.
We think you need these skills to ace Customer Advocacy Senior Manager, EMEA
Some tips for your application 🫡
Understand the Role: Before you start writing your application, make sure you fully understand the responsibilities and qualifications for the Customer Advocacy Senior Manager position at Equinix. Tailor your application to highlight how your experience aligns with their needs.
Craft a Compelling Cover Letter: Your cover letter should tell a story about your passion for customer advocacy and how your skills can contribute to Equinix's goals. Use specific examples from your past experiences that demonstrate your ability to manage customer relationships and drive advocacy programs.
Highlight Relevant Experience: In your CV, focus on showcasing your experience in customer advocacy, success, or related fields. Use bullet points to clearly outline your achievements and the impact you've made in previous roles, especially in B2B environments.
Showcase Your Skills: Make sure to include key skills mentioned in the job description, such as project management, stakeholder management, and tech-savviness. Provide examples of how you've successfully used these skills in your previous roles to enhance customer engagement and advocacy.
How to prepare for a job interview at Equinix
✨Understand the Company and Its Values
Before your interview, take some time to research Equinix and its core values. Understand their commitment to diversity, sustainability, and customer advocacy. This will help you align your answers with what they value most.
✨Showcase Your Storytelling Skills
As a Customer Advocacy Senior Manager, storytelling is key. Prepare examples of how you've successfully engaged customers through compelling narratives. Be ready to discuss specific campaigns or projects where your storytelling made a difference.
✨Demonstrate Stakeholder Management Experience
Highlight your experience in managing relationships with various stakeholders. Be prepared to discuss how you've navigated complex environments and built successful partnerships, especially in a B2B context.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and adaptability. Think of situations where you've had to pivot quickly or manage multiple priorities, and be ready to share how you handled them.
