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- Tasks: Manage billing queries and adjustments with minimal supervision.
- Company: Equinix is a leading digital infrastructure company with 240+ data centres worldwide.
- Benefits: Enjoy opportunities for skill development and a diverse, equitable work environment.
- Why this job: Join a fast-growing company impacting global connectivity and technology.
- Qualifications: 1+ years in finance, strong Excel skills, and clear communication required.
- Other info: Minimum of 2 office days per week, with Tuesday mandatory.
The predicted salary is between 30000 - 42000 £ per year.
Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed. We are a fast-growing global company with 20 years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents. A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
The Role:
- The Billing Associate manages and resolves aspects of billing and billing query resolution and works with marginal supervision.
- Monitors incoming case queue.
- Investigate, respond and resolve customer and internal billing queries.
- Processes billing adjustments timely and accurately to customer accounts making sure that the proper levels of authorization and documentation are in place.
- Review mid-month bill run to identify erroneous charges.
- Investigate and resolve prior to bill run commencing.
- Collaborate with Credit control to ensure appropriate reserves are in place for large known disputes.
- Attend account review calls.
- Assists in month end close related tasks.
- Support with adhoc activities throughout the month.
Qualifications:
- 1+ years in a Finance role preferred.
- Strong Excel.
- Clear and concise communicator.
- Knowledge of Oracle Cloud an advantage.
- Minimum of 2 days required in the office with Tuesday being mandatory.
Billing Associate employer: Equinix
Contact Detail:
Equinix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Billing Associate
✨Tip Number 1
Familiarise yourself with billing processes and common issues that arise in billing roles. Understanding the typical challenges faced by Billing Associates can help you demonstrate your problem-solving skills during interviews.
✨Tip Number 2
Brush up on your Excel skills, as strong proficiency is essential for this role. Consider taking an online course or practicing with real-world data to showcase your ability to handle complex spreadsheets.
✨Tip Number 3
If you have experience with Oracle Cloud, be sure to highlight it. If not, take some time to learn the basics of the platform, as this knowledge could set you apart from other candidates.
✨Tip Number 4
Prepare for potential interview questions by thinking about how you would handle specific billing scenarios. Being able to articulate your thought process and approach to resolving issues will demonstrate your readiness for the role.
We think you need these skills to ace Billing Associate
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Billing Associate position. Tailor your application to highlight relevant experience and skills that match these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous finance roles or experiences that demonstrate your ability to manage billing queries and adjustments. Mention specific tools like Excel and any familiarity with Oracle Cloud.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your communication skills and explains why you are a good fit for Equinix. Use clear and concise language, and relate your past experiences to the role's requirements.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a billing role.
How to prepare for a job interview at Equinix
✨Showcase Your Finance Experience
Make sure to highlight your previous experience in finance roles, especially any relevant billing or accounts management tasks. Be prepared to discuss specific examples of how you've resolved billing queries or managed customer accounts.
✨Demonstrate Excel Proficiency
Since strong Excel skills are essential for this role, be ready to talk about your experience with Excel. Mention any specific functions or tools you’ve used, and if possible, prepare to demonstrate your skills during the interview.
✨Communicate Clearly
As a Billing Associate, clear communication is key. Practice articulating your thoughts concisely and confidently. You might want to prepare answers to common questions about how you would handle customer queries or explain billing adjustments.
✨Familiarise Yourself with Oracle Cloud
While knowledge of Oracle Cloud is an advantage, it’s not mandatory. If you have any experience with it, be sure to mention it. If not, do some research beforehand to show your willingness to learn and adapt to new systems.
