Welcome Desk & Workplace Experience Host

Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

Better workplaces, exceptional everyday experiences. Love creating a welcoming environment and making people feel at home in the workplace? This role might be for you.

Location: 11 Devonshire Square, London EC2M 4YR

Hours: 37.5 hours per week, Monday - Friday

About the Role

At Equinix, we don’t just manage offices — we create environments where employees, customers and visitors feel welcomed, supported and inspired. As a Welcome Desk & Workplace Experience Host, you are the face of the workplace and a key part of Corporate Real Estate (CRE). You bring energy to the office, turn everyday interactions into positive experiences and help create a strong sense of community. This is a dynamic, people-focused role where no two days look the same. You’ll move throughout the workplace — welcoming visitors, supporting events, coordinating operations and ensuring everything runs smoothly. You’ll act as the heart of the office, spotting opportunities to improve the experience, resolving issues early and helping create a workplace that feels seamless, engaging and safe.

Why This Role Matters

Workplaces are more than physical spaces — they’re where people connect, collaborate and spend a significant part of their day. This role plays a key part in shaping how that environment feels. From the first welcome at reception, to the atmosphere created through events and daily interactions, you help build a workplace that is:

• Welcoming and inclusive
• Efficient and well-organized
• Engaging and community-driven

Great workplace experiences don’t happen by accident — they’re created with intention, through attention to detail and meaningful moments that leave an impact.

What You’ll Be Doing

• Creating Exceptional First Impressions
  • Deliver a warm, professional welcome to employees, visitors and customers
  • Manage the visitor journey, including registration, badging and host notification (Envoy system)
  • Ensure the reception area is well-presented, organized and welcoming at all times
• Building Community & Workplace Culture
  • Bring energy and a positive atmosphere to the workplace
  • Organize and support office-wide events, activations and initiatives
  • Create communications and content to promote engagement (Outlook, Viva Engage, Office tools)
  • Help turn the office into a vibrant and collaborative community
• Supporting Workplace Events
  • Coordinate on-site events from planning through execution
  • Manage logistics, vendors and budgets to deliver high-quality experiences
  • Create promotional materials and generate excitement around events
• Workplace Operations & Coordination
  • Support meeting room scheduling, setup and coordination (including catering and AV)
  • Assist with mail handling, deliveries and shipping requirements
  • Manage lockers, badges and workplace resources
  • Maintain smooth day-to-day office operations
• Vendor & Service Management
  • Coordinate with vendors and service providers to ensure consistent service delivery
  • Support procurement processes and monitor vendor performance
  • Ensure compliance with contracts and service standards
• Driving Efficiency & Problem Solving
  • Manage and follow up on workplace tickets, ensuring timely resolution
  • Route issues to the appropriate teams and avoid “dead ends”
  • Provide guidance to employees on workplace policies, services and procedures
• Creating a Safe & Secure Environment
  • Prioritize safety for employees, visitors and customers
  • Follow and support emergency response procedures
  • Escalate issues appropriately based on severity and impact
• Acting as the Workplace Connector
  • Facilitate communication across teams and stakeholders
  • Build strong relationships with employees, customers and CRE partners
  • Treat colleagues as internal customers and support overall CRE success

Who This Role Is Perfect For

This role is ideal for someone who enjoys working with people and creating positive, engaging environments.

You’ll Thrive in This Role If You:

• Love interacting with people and creating great experiences
• Bring warmth, professionalism and confidence to every interaction
• Notice details others might miss and take pride in your work environment
• Enjoy a dynamic role where you’re constantly on the move
• Are proactive and solution-oriented
• Like taking ownership and improving processes

Experience That Will Help You Succeed

• Experience in hospitality, workplace services, events or customer-facing roles
• Excellent communication skills in English (written and verbal)
• Ability to multitask and manage priorities effectively
• Confidence in working with different stakeholders and resolving challenges
• A hospitality mindset and customer-first approach are essential.

This Role Might Not Be For You If…

• You prefer routine, highly structured tasks with limited interaction
• You don’t enjoy engaging with people throughout the day
• You prefer to stay behind a desk rather than moving around the workplace
• You are not comfortable proactively identifying and solving issues

Ready to Apply? If you enjoy creating great experiences, building community and making workplaces feel welcoming every day, we’d love to hear from you. At Equinix, we don’t just support workplaces — we create environments where people thrive.