Pensions Administrator (Bulk Purchase Annuities-Fixed Term Contract) in Worthing

Equiniti is transforming the retirement and pensions markets with leading administration and technology solutions. With over 1200 employees globally, we are here to help people plan for a confident financial future by delivering innovative, reliable and customer-focused retirement services. Our teams are driven by a shared commitment to excellence, collaboration and making a real impact on the lives of our clients and customers.

EQ is seeking a Pensions Administrator to work within a new team responsible for delivering Bulk Purchase Annuity (BPA) services to its Clients and Customers. You should have a minimum of 1 years’ experience in the pensions industry, ideally in the area of Bulk Purchase Annuities and/or Defined Benefit Pension Scheme Administration.

• Provide, both buy in and buy out, administration services to customers, working to agreed targets.
• Putting the member experience at the heart of every member transaction.
• Interpreting and applying Trustee membership movements to the insured population during buy in administration.
• Completing/checking casework and providing feedback.
• Resolving customer enquiries (oral and written).
• Collating and escalating Trustee and client enquiries (oral and written).
• Drafting non-standard correspondence in response to customer and client enquiries.
• Collating and analysing data and producing routine reports.
• Performing and issuing pension calculations including manual calculations.
• Checking and reviewing Trustee’s pension calculation during buy in administration.
• Carrying out projects and ad-hoc activities, as determined by your Team Leader.

• Excellent attention to detail and capable of following defined processes and procedures.
• Strong communication skills.
• Strong desire to deliver exceptional customer service.
• The ability to develop positive and productive working relationships.
• Computer literate with a willingness to learn a variety of systems.
• Strong numeracy and literacy skills.
• Previous experience of Defined Benefits Pensions is preferred.
• Knowledge of Bulk Purchase Annuities is desirable.
• Proven track record of quality, timely delivery.

• Save For Your Future – Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%.
• Health and Wellbeing – Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households.
• Life assurance cover at 4x salary with the ability to purchase enhanced cover.
• Employee discounts – Discounts and cashback at your favourite high street stores through our EQ Wins Platform.
• Flexible Benefits – The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.
• Time Off – Typically 29 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.
• Winning together – Equiniti ICON award vouchers; recognising individuals going above and beyond to help the business succeed.
• Learning & Development – Investment in LinkedIn Learning for all colleagues.
• Market Supplement of up to £5,000 depending on experience, plus Local Government Pension Scheme.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.