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- Tasks: Lead projects to enhance customer experience and streamline operations in a dynamic fintech environment.
- Company: A leading fintech company in the UK focused on service excellence.
- Benefits: Competitive salary, strong pension plan, and personal development opportunities.
- Why this job: Make a real impact on customer experience and operational agility in a fast-paced industry.
- Qualifications: Degree in HR or related fields with experience in operational excellence.
- Other info: Join a forward-thinking team dedicated to innovation and growth.
The predicted salary is between 72000 - 108000 £ per year.
A leading fintech company in the United Kingdom seeks a Vice President of Operational Outcomes to enhance customer experience and streamline operations. You will design service excellence strategies, lead cross-functional projects, and promote operational agility.
The ideal candidate will have a degree in HR or related fields and significant experience in operational excellence, preferably within financial services.
This role offers competitive benefits including a strong pension plan and opportunities for personal development.
VP, Global Service Excellence & Transformation employer: Equiniti
Contact Detail:
Equiniti Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VP, Global Service Excellence & Transformation
✨Tip Number 1
Network like a pro! Reach out to industry contacts and attend fintech events. We all know that sometimes it’s not just what you know, but who you know that can help you land that VP role.
✨Tip Number 2
Showcase your expertise! Prepare a portfolio or case studies that highlight your achievements in operational excellence. We want to see how you've transformed customer experiences in the past.
✨Tip Number 3
Be ready for those tough questions! Brush up on your knowledge of service excellence strategies and operational agility. We believe that being well-prepared will help you shine during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. We’re excited to see how you can contribute to enhancing customer experience in our fintech world.
We think you need these skills to ace VP, Global Service Excellence & Transformation
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the role of VP, Global Service Excellence & Transformation. Highlight your achievements in operational excellence and customer experience to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about enhancing customer experience and how your background in financial services makes you the perfect fit for this role.
Showcase Your Leadership Skills: As a VP, you'll be leading cross-functional projects, so don’t forget to highlight your leadership experiences. Share specific examples of how you've driven change and promoted operational agility in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our fintech family!
How to prepare for a job interview at Equiniti
✨Know Your Fintech Stuff
Make sure you brush up on the latest trends and challenges in the fintech industry. Understand how operational excellence can directly impact customer experience, as this will show your potential employer that you're not just familiar with the field but also passionate about it.
✨Showcase Your Leadership Skills
As a VP, you'll be leading cross-functional projects, so be ready to discuss your leadership style and past experiences. Prepare specific examples of how you've successfully led teams to achieve operational agility and service excellence in previous roles.
✨Prepare for Behavioural Questions
Expect questions that assess your problem-solving abilities and how you handle challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on scenarios where you've made a significant impact in operational outcomes.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions that demonstrate your interest in the company’s future. Inquire about their current strategies for enhancing customer experience or how they measure success in operational excellence. This shows that you’re thinking ahead and are genuinely interested in contributing to their goals.
