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- Tasks: Lead and train a team of Pension Administrators while ensuring top-notch customer service.
- Company: Equiniti, a forward-thinking company focused on employee development and collaboration.
- Benefits: Generous pension matching, health support, flexible benefits, and 29 days holiday.
- Why this job: Make a real difference in people's lives by managing their pensions with care and precision.
- Qualifications: Strong attention to detail, communication skills, and a passion for customer service.
- Other info: Join a dynamic team with opportunities for growth and learning through LinkedIn Learning.
The predicted salary is between 28800 - 48000 £ per year.
The Senior Pension Administrator Role will be responsible for the implementation of training and development of Pension Administrators and authorising/quality marking work completed by the Pension Administration team. The role is collaborative in nature and the candidate will be required to liaise with a fellow Senior Pension Administrator, Pension Technical Analyst and Team Manager to ensure all authorisations, support and guidance is completed correctly and in a timely manner, aiming towards continuous improvement of customer service.
Core Duties/Responsibilities
- Provide administration services to customers, working to agreed targets
- To complete / check casework and provide feedback
- Resolving customer enquiries (oral and written)
- Drafting of non-standard correspondence in response to customer enquiries
- Performing and issuing pension calculations including manual calculations
- Carrying out projects and ad-hoc activities, as determined by your Team Leader
Skills, Capabilities and Attributes
- Excellent attention to detail and capable of following defined processes and procedures
- Strong communication skills
- Strong desire to deliver exceptional customer service
- The ability to develop positive and productive working relationships
- Computer literate with a willingness to learn a variety of systems
- Strong numeracy and literacy skills
What We Offer
- Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%
- Health and Wellbeing – Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhanced cover.
- Employee discounts – Discounts and cashback at your favourite high street stores through our EQ Wins Platform.
- Flexible Benefits – The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.
- Time Off – Typically 29 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.
- Winning together – Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.
- Learning & Development – Investment in LinkedIn Learning for all colleagues.
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.
Senior Pensions Administrator employer: Equiniti
Contact Detail:
Equiniti Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Pensions Administrator
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the pensions sector, especially those at Equiniti. They can give you insider tips and maybe even put in a good word for you.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of pension administration. Be ready to discuss how you’ve handled customer enquiries and resolved issues in the past. We want to see that you can deliver exceptional service!
✨Tip Number 3
Show off your attention to detail! During interviews, share examples of how you’ve ensured accuracy in your work. This is crucial for the Senior Pensions Administrator role, so make it count!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Senior Pensions Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Pensions Administrator role. Highlight your experience in pension administration and any relevant training or development you've been involved in. We want to see how you can bring your skills to our team!
Show Off Your Communication Skills: Since this role involves liaising with various team members, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application, and don’t shy away from sharing examples of how you've resolved customer enquiries in the past.
Attention to Detail is Key: We’re looking for someone with excellent attention to detail. Make sure your application is free from typos and errors. This not only shows your capability but also reflects your commitment to delivering exceptional customer service, which is a big part of the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the information you need about the role and our company culture there!
How to prepare for a job interview at Equiniti
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of pension schemes and regulations. Familiarise yourself with common terms and processes, as well as any recent changes in legislation. This will not only help you answer technical questions but also show your passion for the field.
✨Showcase Your Communication Skills
Since the role involves liaising with various team members and customers, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated complex information in the past, whether through written correspondence or verbal discussions.
✨Demonstrate Attention to Detail
Given the importance of accuracy in pension administration, be ready to discuss how you ensure precision in your work. You might want to share specific instances where your attention to detail made a difference, especially in checking casework or drafting correspondence.
✨Emphasise Team Collaboration
This role is collaborative, so think about times when you've worked successfully within a team. Be prepared to discuss how you build positive relationships with colleagues and how you contribute to a supportive work environment, which is key for continuous improvement.
