At a Glance
- Tasks: Lead and coach teams in Operational Excellence to enhance customer service and drive continuous improvement.
- Company: Join EQ, a trusted global share registrar committed to delivering exceptional client services.
- Benefits: Enjoy flexible benefits, generous holiday, and employee discounts at top retailers.
- Other info: This is an in-person role based in Birmingham, perfect for those eager to learn and grow.
- Why this job: Make a real impact by empowering teams and improving customer experiences in a collaborative environment.
- Qualifications: Experience in Continuous Improvement methodologies; Lean Six Sigma accreditation preferred.
The predicted salary is between 43200 - 72000 £ per year.
Job Description
EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.
Role Summary
EQ Shareholder Services vision is to be a highly engaged best-in-class global team, delivering service excellence and great outcomes for our clients and customers.
The Senior OpEx Coach will be an experience practitioner who is keen to make a difference and be an enabling support, dedicated to a team. Working as part of a wider global OpEx team supporting a global customer contact team within EQ Shareholder Services. The role is focused on supporting the team by equipping, enabling, and empowering a culture of continuous improvement to deliver high quality customer outcomes.
This role is based in Birmingham office and is an in-person office based role to support teams and management to implement and adopt OpEx tools and techniques. To identify cost savings, eliminate waste, and increase productivity & utilisation of resources.
Core Duties/Responsibilities
- OpEx Training: To promote and support the rollout and implementation of OpEx tools & techniques as a way of working & a culture of service excellence & continuous improvement.
- OpEx Coaching team leaders and managers how to prioritise and solve problems. Facilitating, and coaching others to facilitate, DMAIC team-based problem-solving workshops. Ensuring action plans are followed through and improvements are tracked through to delivery. To drive improvement in client and customer experience, remove failure demand and eliminate waste from our customer journeys.
- OpEx Mentoring and coaching team leaders and managers, 1:1 or in small groups, in Operational Excellence tools and techniques. Supporting delegates through to gaining Institute of Leadership accreditation.
- Supporting Lead Coaches and the Head of Operational Excellence with collateral development and reporting progress on adoption and sustaining Operational Excellence ways of working.
Skills, Capabilities and Attributes
- Continuous Improvement Practitioner experience delivering structure improvements using OpEx methodologies to drive time and cost savings.
- Continuous Improvement accreditation/qualifications such as a Lean Six Sigma Green or Black Belt
- Patient, encouraging and empathetic, yet able to challenge team leaders and managers to step out of their comfort zones to learn and adopt new ways of working.
- An experience professional coach. To develop management and leadership competence & adoption of Operational Excellence workforce mgmt. and CI.
- Big picture and strategic operational knowledge and insight. With resilience to support managers and leaders to overcome challenges.
- Competent and experienced in data analysis skills and the use of excel to analyse large data sets and present data graphically. Experienced in quantifiable benefits, calculating time and cost savings.
- Desirable to have presentation and training skills, with a view to running refresher training courses, face-to-face and virtually.
What We Offer
- Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%
- All Employee Long Term Incentive Plan (LTIP) - Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit.
- Health and Wellbeing - Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover.
- Employee discounts - Discounts and cashback at your favourite high street stores through our EQ Wins Platform.
- Flexible Benefits - The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.
- Time Off - Typically 29 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.
- Winning together - Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks
Senior Operational Excellence Coach in Birmingham employer: Equiniti
At EQ, we pride ourselves on being a trusted partner in the financial services sector, fostering a collaborative and innovative work culture that empowers our employees to excel. Based in Birmingham, our Senior Operational Excellence Coach role offers a unique opportunity to drive meaningful change while benefiting from a comprehensive benefits package, including a generous pension plan, employee assistance programmes, and ample holiday time. Join us to be part of a dynamic team dedicated to continuous improvement and professional growth, where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operational Excellence Coach in Birmingham
✨Get Involved in Industry Events
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✨Engage in Professional Networks
Join professional management associations relevant to your career goals. These networks often host workshops, panels, and networking events that can put you in front of hiring managers. Plus, they can give you the scoop on upcoming roles, such as the full-time positions with companies like Equiniti.
✨Showcase Your Leadership Skills
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We think you need these skills to ace Senior Operational Excellence Coach in Birmingham
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to Equiniti.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of Equiniti. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at Equiniti
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with Equiniti, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at Equiniti, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for Equiniti could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at Equiniti as they’re likely seeking a candidate who can enhance their workplace culture.
