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- Tasks: Administer pension awards, resolve inquiries, and manage customer data in a dynamic environment.
- Company: Equiniti is a global leader in shareholder and pension technology, supporting millions worldwide.
- Benefits: Enjoy flexible working options, health support, 28 days holiday, and matched pension contributions.
- Why this job: Join a collaborative team with full training and opportunities for growth in a reputable company.
- Qualifications: GCSEs in English and Maths, strong communication skills, and a team-oriented mindset required.
- Other info: Experience in finance is preferred, but not essential; all backgrounds are encouraged to apply.
The predicted salary is between 28800 - 43200 £ per year.
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Pensions Administrator (Fixed term Contract), Liverpool
Client: Equiniti
Location: Liverpool, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 7083fa5d0d5e
Job Views: 16
Posted: 25.08.2025
Expiry Date: 09.10.2025
Job Description:
Management Level
Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.
EQ’s vision is to be the leading global share registrar, offering complementary services to its client base. Our values are the foundation of our success: TRUSTED to deliver on commitments, COMMERCIAL in building long-term value, COLLABORATIVE in approach, and IMPROVING by continually enhancing skills and services. There has never been a better time to join EQ.
Role Summary
The Pension Administrator role is based at our Liverpool office. It is ideal for someone who thrives in a busy environment, with opportunities to learn new skills and progress within the company.
Full training will be provided onsite for the first 6 weeks. You will be supported by an experienced employee and may have the opportunity to work from home after training.
Business Function
MyCSP is one of the UK’s leading pension administrators and efficient providers of outsourced services to public and private sector organizations. Our largest client is the Civil Service Pension scheme, with over 1.5 million members and 340 employers.
MyCSP is a mutual joint venture between employee partners, who own 25% of the company, and our private sector partner, Paymaster. We have an Employee Partnership Council with decision-making rights and a Director at Board level representing employee partners.
Core Duties/Responsibilities
- Administer pension awards according to Service Level Agreements
- Check the integrity of customer data
- Resolve customer inquiries (oral and written) based on knowledge of customer requirements
- Draft non-standard correspondence in response to customer inquiries
- Input customer details and access customer information
Skills, Capabilities and Attributes
The successful candidate will demonstrate:
- GCSE grade A*-C/9-4 or equivalent in English and Maths
- Good written and communication skills
- Strong numeracy skills
- PC literacy
- Residency in the UK for at least 5 years
- Ability to work as part of a team
- Awareness of pension scheme rules and legislation (not essential)
- Previous experience in a financial/pensions environment (preferred but not essential)
- Ability to prioritize work and meet deadlines
Benefits
- Save For Your Future: MyCSP Pension Plan with contributions matched up to 10%
- Dividend & Performance Bonus: Potential for annual dividends and bonuses
- Health & Wellbeing: Employee Assistance Programme, life assurance at 4x salary, and options to purchase additional cover
- Employee discounts: Cashback and discounts at high street stores
- Time Off: 28 days holiday plus bank holidays, plus 2 volunteer days
- Recognition: Equiniti ICON awards for outstanding contributions
- Learning & Development: Access to LinkedIn Learning
We are committed to equality of opportunity. Applications are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy, race, religion, or marriage and civil partnerships.
Please note that employment is subject to satisfactory screening checks, including activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.
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Pensions Administrator (Fixed term Contract) employer: Equiniti
Contact Detail:
Equiniti Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pensions Administrator (Fixed term Contract)
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Pensions Administrator. Understanding the core duties, such as administering pension awards and resolving customer inquiries, will help you demonstrate your knowledge during any discussions or interviews.
✨Tip Number 2
Network with current or former employees of Equiniti or MyCSP. Engaging with them on platforms like LinkedIn can provide you with insider insights about the company culture and expectations, which can be invaluable when preparing for your application.
✨Tip Number 3
Brush up on your understanding of pension scheme rules and legislation. Even if it's not essential, having a basic awareness can set you apart from other candidates and show your commitment to the role.
✨Tip Number 4
Prepare to discuss your teamwork skills and experiences. Since the role requires collaboration, think of examples where you've successfully worked in a team, as this will highlight your ability to fit into their work environment.
We think you need these skills to ace Pensions Administrator (Fixed term Contract)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Pensions Administrator position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Skills: Emphasise your written communication skills, numeracy, and any experience in a financial or pensions environment. Use specific examples from your past work or studies to demonstrate these abilities.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at Equiniti and how you can contribute to their vision and values.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Equiniti
✨Understand the Role
Make sure you thoroughly read the job description and understand the core duties of a Pensions Administrator. Familiarise yourself with terms like 'Service Level Agreements' and 'customer inquiries' as these will likely come up during your interview.
✨Showcase Your Communication Skills
Since good written and verbal communication skills are essential for this role, prepare examples from your past experiences where you effectively resolved customer inquiries or drafted correspondence. This will demonstrate your capability in handling similar tasks.
✨Highlight Teamwork Experience
The ability to work in a team is crucial for this position. Think of instances where you collaborated with others to achieve a common goal, especially in a busy environment. Be ready to share these experiences during your interview.
✨Prepare Questions About Training and Development
As the role offers full training and support, prepare thoughtful questions about the training process and opportunities for progression within the company. This shows your eagerness to learn and grow, aligning with their values of improvement and collaboration.
