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- Tasks: Manage pension awards, resolve customer queries, and ensure data integrity.
- Company: Equiniti is a global leader in shareholder and pension services, supporting millions worldwide.
- Benefits: Enjoy 28 days leave, flexible working, bonuses, and a supportive benefits scheme.
- Why this job: Join a dynamic team, gain valuable skills, and enjoy a culture of collaboration and growth.
- Qualifications: GCSEs in English and Maths, good communication skills, and a team player attitude required.
- Other info: Full training provided, with opportunities for remote work after initial training.
The predicted salary is between 30000 - 42000 £ per year.
Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ’s vision is to be the leading global share registrar, offering complementary services to its client base.
The role of Pension Administrator will be based at our Office in Cheadle Hulme. This is an ideal role for someone who thrives working in a busy environment, and it will provide you with opportunities to learn new skills and the potential to progress with the company. Full training will be provided on site for the first 6 weeks. You will then be buddied up with an experienced employee who will be there to support you and answer any queries you may have. Once training is complete you will have an opportunity to apply for a flexible working request which will give you the option to work from home.
Core Duties/Responsibilities:
- Administering pension awards in line with Service Level Agreement
- Checking the integrity of customer data
- Resolving customer enquiries (oral and written) based on competent working knowledge of the customer requirements
- Drafting of non-standard correspondence in response to customer enquiries
- Inputting customer details and accessing customer information
Skills, Capabilities and Attributes:
- GCSE grade A*-C/9-4 or equivalent in English and Maths
- Good written and communication skills
- Strong numeracy skills
- PC literate
- Applicants must have resided in the UK for at least 5 years
- Ability to work as part of a team
- Awareness of pension scheme rules, industry regulations, and current pensions legislation (not essential)
- Previous experience in a financial/pensions environment (preferred but not essential)
- Ability to prioritise work and meet deadlines
In return we’ll give you:
- 28 days Annual Leave + 2 Volunteering days + Bank Holidays
- Flexible working
- Performance related bonus
- Annual Dividend
- Pension with company contribution
- Refer a friend - £1000 bonus
- Flexible benefits scheme to support you and your family
- Employee Assistance Programme
- Eye Care Scheme
- EQ wins app - providing discounts and savings for many retailers
- Learn something new scheme
- Community Fund to support fundraising activities
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.
Contact Detail:
Equiniti Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pensions Administrator (Fixed term Contract)
✨Tip Number 1
Familiarise yourself with the basics of pension schemes and regulations. Understanding the fundamentals will not only help you in the role but also impress during any discussions with our team.
✨Tip Number 2
Showcase your communication skills by preparing to discuss how you've resolved customer enquiries in the past. This is crucial for a Pensions Administrator, as you'll be handling various customer interactions.
✨Tip Number 3
Highlight any experience you have in a financial or pensions environment, even if it's minimal. This can set you apart from other candidates and demonstrate your interest in the field.
✨Tip Number 4
Be ready to discuss your ability to work under pressure and meet deadlines. The role requires prioritising tasks effectively, so sharing examples of how you've managed this in previous roles will be beneficial.
We think you need these skills to ace Pensions Administrator (Fixed term Contract)
How to prepare for a job interview at Equiniti
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Pensions Administrator. Familiarise yourself with terms like 'Service Level Agreement' and 'customer data integrity' as these are key aspects of the role.
✨Showcase Your Communication Skills
Since the role involves resolving customer enquiries, be prepared to demonstrate your written and verbal communication skills. You might be asked to provide examples of how you've effectively communicated in previous roles.
✨Highlight Relevant Experience
Even if you don't have direct experience in pensions, think about any financial or administrative roles you've held. Be ready to discuss how those experiences have equipped you with transferable skills relevant to this position.
✨Prepare Questions
Interviews are a two-way street. Prepare thoughtful questions about the company culture, training processes, and opportunities for progression. This shows your interest in the role and helps you assess if it's the right fit for you.
