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- Tasks: As a Pensions Administrator, you'll manage pension awards and resolve customer enquiries.
- Company: Equiniti is a global leader in shareholder and pension technology, supporting millions worldwide.
- Benefits: Enjoy flexible working options, generous holiday, and a competitive pension plan with bonuses.
- Why this job: Join a supportive team, gain valuable skills, and contribute to meaningful financial services.
- Qualifications: GCSEs in English and Maths required; experience in finance is a plus but not essential.
- Other info: Full training provided, with opportunities for internal development and community involvement.
The predicted salary is between 30000 - 42000 £ per year.
This policy covers all of Equiniti.com including Selector, Pensions Client Portal and the Equiniti Privacy Centre
Pensions Administrator (Fixed term Contract) page is loaded
Pensions Administrator (Fixed term Contract)
Apply locations Cheadle – Landmark House time type Full time posted on Posted 30+ Days Ago job requisition id R1893
Management Level
G
Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.
EQ’s vision is to be the leading global share registrar, offering complementary services to its client base and
our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.
Role Summary
The role of Pension Administrator will be based at our Office in Cheadle Hulme. This is an ideal role for someone who thrives working in a busy environment, and it will provide you with opportunities to learn new skills and the potential to progress with the company.
Full training will be provided on site for the first 6 weeks. You will then be buddied up with an experienced employee who will be there to support you and answer any queries you may have.
Once training is complete you will have an opportunity to apply for a flexible working request which will give you the option to work from home.
Business Function
MyCSP is one of theUK’s leading pension administrators. We are also one of the UK’s most efficient providers of outsourced services to both public and private sector organisations. One of MyCSP\’s largest clients is the Civil Service Pension scheme, with over 1.5 million members and 340 employers.
MyCSP is a unique business. We are a mutual joint venture partnership between employee partners, who own 25% of the company held in trust for them by MyCSP Trust Company Ltd, and our private sector partner and Equiniti’s pension business, Paymaster.
We have an elected Employee Partnership Council which has a seat and full decision making rights on the Executive Management team. Employee partners are also represented by a Director at Board level.
Core Duties/Responsibilities
The successful candidate will be responsible for the following:
- Administering pension awards in line with Service Level Agreement
- Checking the integrity of customer data
- Resolving customer enquiries (oral and written) based on competent working knowledge of the customer requirements
- Drafting of non-standard correspondence in response to customer enquiries
- Inputting customer details and accessing customer information
Skills, Capabilities and Attributes
The successful candidate will demonstrate the following experience, skills and behaviours:
- GCSE grade A*-C/9-4 or equivalent in English and Maths
- Good written and communication skills
- Strong numeracy skills
- PC literate
- Applicants must have resided in UK for at least 5 years
- Ability to work as part of a team
- Awareness of pension scheme rules, industry regulations, and current pensions legislation (not essential)
- Previous experience in a financial/pensions environment (preferred but not essential)
- Be able to prioritise work and work to deadlines.
In return for your commitment and hard work we offer internal development opportunities coupled with a generous and competitive benefits package that includes.
- Save For Your Future – MyCSP Pension Plan; MyCSP matches your pension contributions up to 10%.
- Dividend & Performance Bonus – As employee partners own 25% of MyCSP there is a possibility of annual dividend as well as a performance related bonuses.
- Health and Wellbeing – Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover.
- Employee discounts – Discounts and cashback at your favourite high street stores through our EQ Wins Platform.
- Time Off – Typically 28 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.
- Winning together – Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.
- Learning & Development– Investment in LinkedIn Learning for all colleagues.
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.
About Us
Our people and platforms connect businesses with markets, engage customers with their investments and allow organisations to grow and transform. Our vision is to help businesses and individuals succeed, creating positive experiences for the millions of people who rely on us for a sustainable future. We provide share registration, deliver services for reward and benefits and develop solutions for customer management in regulated industries. Our work with some of the most significant organisations in the UK and US means we engage with 29 million of their shareholders, pensioners and employees.
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Pensions Administrator (Fixed term Contract) employer: Equiniti
Contact Detail:
Equiniti Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pensions Administrator (Fixed term Contract)
✨Tip Number 1
Familiarise yourself with the basics of pension schemes and regulations. Understanding the terminology and processes will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Equiniti or MyCSP. They can provide valuable insights into the company culture and expectations, which can be a great advantage during your application process.
✨Tip Number 3
Prepare for potential scenario-based questions that may arise during the interview. Think about how you would handle customer enquiries or data integrity issues, as these are key responsibilities of the role.
✨Tip Number 4
Showcase your teamwork skills. Since the role involves working closely with others, be ready to discuss examples of how you've successfully collaborated in previous roles or projects.
We think you need these skills to ace Pensions Administrator (Fixed term Contract)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Pensions Administrator role. Emphasise any previous work in financial or pensions environments, even if it's not essential.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of Equiniti that attract you, such as their commitment to employee development and collaborative culture.
Highlight Relevant Skills: In your application, focus on your written communication skills, numeracy, and ability to work under pressure. Provide examples of how you've successfully resolved customer enquiries or managed data integrity.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role that involves administering pension awards.
How to prepare for a job interview at Equiniti
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Pensions Administrator. Familiarise yourself with terms related to pensions and customer service, as this will help you answer questions more confidently.
✨Showcase Your Communication Skills
Since the role involves resolving customer enquiries, be prepared to demonstrate your written and verbal communication skills. You might be asked to provide examples of how you've effectively communicated in previous roles.
✨Highlight Teamwork Experience
The job requires working as part of a team, so think of examples from your past experiences where you successfully collaborated with others. Be ready to discuss how you contribute to a positive team environment.
✨Prepare for Questions on Regulations
While prior knowledge of pension scheme rules isn't essential, showing an awareness of industry regulations can set you apart. Brush up on basic pension legislation and be ready to discuss how it impacts the role.