At a Glance
- Tasks: Manage and resolve customer complaints in the motor finance sector.
- Company: Join a leading UK bank's dynamic Motor Finance Complaints Team.
- Benefits: Gain valuable experience, develop skills, and work in a supportive environment.
- Other info: Opportunity for career growth in a highly regulated industry.
- Why this job: Make a real difference by helping customers and improving their experiences.
- Qualifications: Experience in complaint handling within financial services is preferred.
The predicted salary is between 27000 - 33000 £ per year.
We are looking for experienced Complaint Handlers with a background in financial services to join a busy Motor Finance Complaints Team supporting a leading UK bank.
This is an exciting opportunity to work on a large-scale complaints project, investigating customer concerns and helping to deliver fair and appropriate outcomes.
Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap.
Role Summary
As a Motor Finance Complaint Reviewer, you will manage complaints from receipt through to resolution.
This will involve speaking with customers to gather information, reviewing complaint correspondence and supporting evidence, updating internal systems, and issuing outcome letters.
You will manage complaints from receipt through to resolution, reviewing customer correspondence, analysing supporting evidence, liaising with customers to gather information, and issuing clear and professional outcome letters.
The role offers the chance to develop your knowledge of motor finance products, strengthen your complaint investigation skills, and gain valuable experience within a highly regulated financial services environment, while working alongside a supportive and collaborative team.
- What You'll Be Doing
- Communicating with customers over the phone to understand their concerns, gather relevant information and log complaint details.
- Taking ownership of complaints from initial receipt through to resolution.
- Reviewing customer complaint letters, emails and supporting documentation to fully understand each case.
- Preparing and loading customer cases onto the client system, ensuring all information is recorded accurately.
- Collecting, reviewing and assessing evidence to support complaint investigations and decision making.
- Providing regular updates to customers regarding the progress of their complaints.
- Drafting and issuing outcome letters using approved templates.
- Managing customer expectations throughout the complaint journey.
- Maintaining accurate records and updating case management systems.
- What We'd Like To See From Your Application
- Previous experience handling complaints within financial services or another regulated environment.
- Strong verbal and written communication skills.
- Confidence in gathering and analysing information over the phone.
- Excellent organisation and workload management skills. xgikmsk
- Strong attention to detail.
- Comfortable working with multiple systems and Micro...
Motor Finance Complaint Reviewer in Newton employer: Equiniti
Lenvi is an exceptional employer that fosters a supportive and inclusive work culture, encouraging employees to develop their skills and contribute meaningfully to the business. Located in Leeds, this role offers a hybrid working model, competitive benefits including generous annual leave, pension matching, and a focus on employee wellbeing, making it an ideal environment for those looking to grow in their careers while making a tangible impact.
StudySmarter Expert Advice🤫
We think this is how you could land Motor Finance Complaint Reviewer in Newton
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Equiniti. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Motor Finance Complaint Reviewer in Newton
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Equiniti.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Equiniti's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Equiniti
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Equiniti.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Equiniti will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Equiniti employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
