At a Glance
- Tasks: Manage and resolve customer complaints in a dynamic banking environment.
- Company: Major UK bank offering a hybrid work model.
- Benefits: Competitive daily rate, flexible working, and a supportive team.
- Other info: Exciting opportunity for career growth in a reputable organisation.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Experience in financial services complaints and strong communication skills.
The predicted salary is between 39600 - 39600 € per year.
This is an ideal opportunity for an experienced complaint handler to join a major UK bank based in Bristol working on a hybrid basis from the client office. We are looking for experienced complaint handlers who are confident with the end-to-end complaints process to join an exciting contract.
What you’ll be doing:
- Manage a pipeline of complaint cases relating to motor commissions complaints and working each one to resolution.
- Undertaking a full review of the customer complaint case and investigating all aspects of the complaint and gathering evidence.
- Review all of the information regarding each complaint case to reach a fair outcome for the customer.
- Write a detailed final response letter to the customer explaining the outcome clearly.
- Take responsibility for queries/issues through to resolution.
- Manage expectations of all internal and external customers.
What we’d like to see from your application:
- Previous experience within financial services complaints.
- Good knowledge of a range of financial products would be advantageous.
- Strong written communication and excellent attention to detail.
- Organisational skills to manage a pipeline of work and meet deadlines.
Location: Bristol - Hybrid 2-3 days in the office and the remainder working from home.
The rate on offer: £180 per day Via Umbrella
Hours: 37.5 hr week between 9am - 6pm. Monday to Friday working hybrid 2-3 days in the office and the remainder from home.
Complaints Handler in Newport employer: Equiniti
Join a leading UK bank in Bristol as a Complaints Handler, where you will thrive in a supportive and dynamic work environment that values your expertise in complaint resolution. Enjoy the flexibility of a hybrid working model, allowing you to balance your professional and personal life while benefiting from ongoing training and development opportunities. With a strong commitment to employee well-being and a culture that encourages collaboration and innovation, this role offers a meaningful career path in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Handler in Newport
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector, especially those who have experience in complaints handling. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of financial products and the complaints process. We want you to be confident when discussing how you’d handle specific scenarios, so practice makes perfect!
✨Tip Number 3
Showcase your attention to detail during interviews. Bring examples of how you've managed complaint cases in the past, highlighting your organisational skills and ability to meet deadlines. This will set you apart from the competition!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Complaints Handler in Newport
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your previous experience in handling complaints, especially within financial services. We want to see how you've tackled similar challenges and what you’ve learned from them!
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate strong written communication, so make sure your points are clear and easy to understand. Avoid jargon unless it's necessary!
Attention to Detail is Key:Double-check your application for any typos or errors. We’re looking for someone with excellent attention to detail, so make sure your application reflects that. A polished application speaks volumes!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at Equiniti
✨Know Your Complaints Process
Make sure you’re well-versed in the end-to-end complaints process. Brush up on how to manage a pipeline of cases and what steps are involved in resolving complaints, especially in the financial services sector.
✨Showcase Your Communication Skills
Since strong written communication is key for this role, practice writing clear and concise responses. You might even want to prepare a mock final response letter to demonstrate your ability to explain outcomes effectively.
✨Demonstrate Attention to Detail
During the interview, highlight examples where your attention to detail made a difference in resolving complaints. Be ready to discuss how you gather evidence and review information thoroughly to reach fair outcomes.
✨Prepare for Scenario Questions
Expect scenario-based questions that test your problem-solving skills. Think about past experiences where you managed customer expectations or resolved complex issues, and be prepared to share those stories.
