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For Companies At a Glance
- Tasks: Manage and resolve customer complaints in a dynamic banking environment.
- Company: Major UK bank offering a hybrid work model.
- Benefits: Competitive daily rate, flexible working, and a supportive team culture.
- Other info: Opportunity for growth in a reputable organisation with a focus on customer satisfaction.
- Why this job: Make a real difference by helping customers and enhancing their banking experience.
- Qualifications: Experience in financial services complaints and strong communication skills.
The predicted salary is between 39600 - 39600 £ per year.
This is an ideal opportunity for an experienced complaint handler to join a major UK bank based in Bristol working on a hybrid basis from the client office. We are looking for experienced complaint handlers who are confident with the end-to-end complaints process to join an exciting contract.
What you’ll be doing:
- Manage a pipeline of complaint cases relating to motor commissions complaints and working each one to resolution.
- Undertaking a full review of the customer complaint case and investigating all aspects of the complaint and gathering evidence.
- Review all of the information regarding each complaint case to reach a fair outcome for the customer.
- Write a detailed final response letter to the customer explaining the outcome clearly.
- Take responsibility for queries/issues through to resolution.
- Manage expectations of all internal and external customers.
What we’d like to see from your application:
- Previous experience within financial services complaints.
- Good knowledge of a range of financial products would be advantageous.
- Strong written communication and excellent attention to detail.
- Organisational skills to manage a pipeline of work and meet deadlines.
Location: Bristol - Hybrid 2-3 days in the office and the remainder working from home.
The rate on offer: £180 per day Via Umbrella
Hours: 37.5 hr week between 9am - 6pm. Monday to Friday working hybrid 2-3 days in the office and the remainder from home.
Locations
Complaints Handler in Newport, Wales employer: Equiniti
Contact Detail:
Equiniti Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Handler in Newport, Wales
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector, especially those who have experience in complaints handling. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common complaints handling scenarios. We all know that being able to demonstrate your problem-solving skills is key, so think of examples from your past experiences that showcase your ability to manage and resolve complaints effectively.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance at landing that Complaints Handler role! We make it easy for you to showcase your skills and experience directly to employers looking for someone just like you.
We think you need these skills to ace Complaints Handler in Newport, Wales
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in handling complaints, especially within financial services. We want to see how your skills match the job description, so don’t hold back on showcasing your relevant expertise!
Show Off Your Writing Skills: Since strong written communication is key for this role, take the time to craft a clear and concise cover letter. We’re looking for attention to detail, so make sure your writing is free from errors and flows well.
Be Specific About Your Experience: When detailing your previous roles, be specific about the types of complaints you’ve handled and the outcomes you achieved. We love numbers and results, so if you can quantify your success, do it!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Equiniti
✨Know Your Complaints Process
Make sure you’re well-versed in the end-to-end complaints process. Brush up on how to manage a pipeline of cases and what steps are involved in resolving complaints, especially in the financial services sector.
✨Showcase Your Communication Skills
Since strong written communication is key for this role, practice writing clear and concise responses. You might even want to prepare a mock final response letter to demonstrate your ability to explain outcomes effectively.
✨Demonstrate Attention to Detail
During the interview, highlight your organisational skills and attention to detail. Be ready to discuss specific examples where you’ve successfully managed multiple complaints while ensuring accuracy in your work.
✨Prepare for Scenario Questions
Expect scenario-based questions that test your problem-solving abilities. Think of past experiences where you’ve handled difficult complaints and be prepared to walk the interviewer through your thought process and the resolution you achieved.