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- Tasks: Lead support teams and resolve platform incidents to enhance client experience.
- Company: A leading international fintech company based in Manchester.
- Benefits: Pension plan, learning opportunities, and a dynamic work environment.
- Why this job: Join a fast-paced fintech and make a real difference in client satisfaction.
- Qualifications: Strong application support experience and excellent communication skills.
- Other info: Collaborate with internal teams for effective solutions and career growth.
The predicted salary is between 43200 - 72000 £ per year.
A leading international fintech company in Manchester is seeking a Lead Support Consultant to enhance client experience with their workflow management technology. This role involves managing support teams, resolving platform incidents, and collaborating with internal stakeholders to ensure effective solutions.
The ideal candidate should possess:
- Strong application support experience
- Knowledge of cloud hosting environments
- Excellent communication skills
This position offers a dynamic work environment with various employee benefits including a pension plan and learning opportunities.
Lead Cloud Support & Incident Manager in Manchester employer: Equiniti
Contact Detail:
Equiniti Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Cloud Support & Incident Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the fintech industry and let them know you're on the lookout for opportunities. A friendly chat can lead to insider info about roles that might not even be advertised yet.
✨Tip Number 2
Prepare for those interviews by practising common questions related to cloud support and incident management. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and skills.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've resolved incidents in the past. This will demonstrate your ability to handle challenges effectively, which is key for a Lead Support Consultant.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Lead Cloud Support & Incident Manager in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in application support and cloud hosting environments. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about enhancing client experiences and how your background makes you the perfect fit for our team. Keep it engaging and personal!
Showcase Your Communication Skills: Since this role involves collaborating with internal stakeholders, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect your ability to convey complex ideas effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Equiniti
✨Know Your Cloud Inside Out
Make sure you brush up on your knowledge of cloud hosting environments. Be ready to discuss specific platforms you've worked with and how you've resolved incidents in the past. This will show that you’re not just familiar with the technology, but that you can also handle real-world challenges.
✨Showcase Your Leadership Skills
As a Lead Support Consultant, you'll be managing teams. Prepare examples of how you've successfully led support teams in the past, focusing on your approach to enhancing client experience and resolving issues. Highlight any strategies you've implemented that improved team performance or client satisfaction.
✨Communicate Clearly and Confidently
Excellent communication skills are key for this role. Practice articulating your thoughts clearly and concisely. During the interview, make sure to listen actively and respond thoughtfully to questions, demonstrating your ability to collaborate with internal stakeholders effectively.
✨Prepare Questions That Matter
Interviews are a two-way street. Prepare insightful questions about the company’s workflow management technology and their approach to incident management. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
