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- Tasks: Lead projects to enhance customer experience and streamline operations in a fintech environment.
- Company: A leading fintech company in the UK focused on service excellence.
- Benefits: Competitive salary, strong pension plan, and personal development opportunities.
- Why this job: Make a real impact on customer experience and operational agility in a dynamic industry.
- Qualifications: Degree in HR or related fields with experience in operational excellence.
- Other info: Join a forward-thinking team dedicated to innovation and growth.
The predicted salary is between 72000 - 108000 £ per year.
A leading fintech company in the United Kingdom seeks a Vice President of Operational Outcomes to enhance customer experience and streamline operations. You will design service excellence strategies, lead cross-functional projects, and promote operational agility.
The ideal candidate will have a degree in HR or related fields and significant experience in operational excellence, preferably within financial services.
This role offers competitive benefits including a strong pension plan and opportunities for personal development.
VP, Global Service Excellence & Transformation in London employer: Equiniti
Contact Detail:
Equiniti Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VP, Global Service Excellence & Transformation in London
✨Tip Number 1
Network like a pro! Reach out to connections in the fintech space and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that VP role.
✨Tip Number 2
Prepare for interviews by researching the company’s recent projects and challenges. This will help you tailor your responses and show how your experience in operational excellence can directly benefit their goals.
✨Tip Number 3
Don’t just wait for job postings! Be proactive and reach out to companies you admire, even if they’re not advertising for a VP position. Express your interest and share how you can contribute to their service excellence strategies.
✨Tip Number 4
Apply through our website for a smoother process! We make it easy for you to showcase your skills and experience, so don’t miss out on the chance to stand out in the application pool.
We think you need these skills to ace VP, Global Service Excellence & Transformation in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of VP, Global Service Excellence & Transformation. Highlight your experience in operational excellence and any relevant projects you've led that align with enhancing customer experience.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about service excellence and how your background in HR or related fields makes you the perfect fit for this role.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use metrics and examples to demonstrate how you've improved operational outcomes in previous roles, especially within financial services.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Equiniti
✨Know Your Fintech Stuff
Make sure you brush up on the latest trends and challenges in the fintech industry. Understanding how operational excellence plays a role in enhancing customer experience will show that you're not just familiar with the field, but genuinely passionate about it.
✨Showcase Your Leadership Skills
As a VP, you'll need to lead cross-functional projects. Prepare examples of how you've successfully led teams or initiatives in the past. Highlight your ability to promote operational agility and drive transformation within an organisation.
✨Prepare for Behavioural Questions
Expect questions that assess your problem-solving skills and decision-making processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on specific instances where you've made a significant impact in operational outcomes.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the company's current service excellence strategies or how they measure success in operational transformation. This shows your interest and helps you gauge if the company aligns with your values.
