Vice President, Operational Outcomes in London

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. Equiniti is a fintech that connects the future of capital, communications, and governance, building trust and confidence in every market we serve. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services.

Equiniti is undergoing a bold transformation, powered by a dynamic, newly formed leadership team that began their journey in 2025. This leadership team is steering Equiniti into the future by leveraging state‐of‐the‐art technology and data‐driven strategies to drive customer satisfaction and unlock new growth opportunities. Equiniti is not just supporting organisations – it is revolutionising the way it engages with shareholders and manages their corporate lifecycle.

The Opportunity: As Vice President, Operational Outcomes, you will design and implement service excellence strategies to enhance customer experience, streamline operations and improve service delivery. This executive leads cross‐departmental initiatives focused on optimising workflows, reducing service lead times and increasing operational agility. The role champions digital tools and automation, ensures compliance with SLAs and regulatory requirements and fosters a culture of continuous improvement across all service lines and geographies.

• Design and implement global service excellence strategies
• Lead cross‐functional transformation projects, optimising workflows and service delivery
• Promote a culture of continuous improvement and operational agility
• Analyse service performance metrics to identify inefficiencies and drive data‐informed decision‐making
• Coach teams on best practices in service quality, process standardisation and change management
• Champion digital tools and automation to enhance service efficiency
• Ensure compliance with SLAs, regulatory requirements and internal quality standards
• Foster knowledge sharing and operational consistency across regions
• Oversee a portfolio of transformation projects, ensuring measurable impact on customer satisfaction and operational performance
• Serve as the voice of the customer, advocating for client needs at the executive level

Job Specifications:

• Bachelor's degree or equivalent in HR, Organisational Development, Business, or related field.
• Experience in operational excellence, process improvement or transformation leadership, preferably in financial services, fintech or complex B2B organisations.
• Service excellence and operational transformation.
• Data‐driven decision‐making and analytics.
• Change management and process standardisation.
• Leadership of cross‐functional teams.
• Strategic consulting and stakeholder management.

What We Offer:

• Equiti Pension Plan – Equiti matches your pension contributions up to 10%
• All Employee Long Term Incentive Plan (LTIP) – gives all Equiti colleagues the opportunity to benefit if the current owners successfully sell the company for a profit.
• Health and Wellbeing – Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households; life assurance cover at 4× salary with the ability to purchase enhanced cover.
• Employee discounts – discounts and cashback at your favourite high street stores through our Equiti Wins Platform.
• Flexible Benefits – the ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.
• Time Off – typically 29 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.
• Winning together – Equiti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.
• Learning & Development – investment in LinkedIn Learning for all colleagues.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note that any offer of employment is subject to satisfactory pre‐employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.

Seniority Level: Executive

Employment Type: Full‐time

Job Function: Finance and Marketing