Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and train a team of Pension Administrators while ensuring top-notch customer service.
- Company: Join Equiniti, a forward-thinking company dedicated to employee growth and wellbeing.
- Benefits: Enjoy a competitive pension plan, health support, flexible benefits, and generous holiday allowance.
- Why this job: Make a real difference in people's lives by managing their pensions with care and precision.
- Qualifications: Strong attention to detail, communication skills, and a passion for exceptional customer service.
- Other info: Flexible working environment with opportunities for personal and professional development.
The predicted salary is between 36000 - 60000 £ per year.
Role Summary
The Senior Pension Administrator Role will be responsible for the implementation of training and development of Pension Administrators and authorising/quality marking work completed by the Pension Administration team. The role is collaborative in nature and the candidate will be required to liaise with a fellow Senior Pension Administrator, Pension Technical Analyst and Team Manager to ensure all authorisations, support and guidance is completed correctly and in a timely manner, aiming towards continuous improvement of customer service.
Core Duties/Responsibilities
- Provide administration services to customers, working to agreed targets
- To complete / check casework and provide feedback
- Resolving customer enquiries (oral and written)
- Drafting of non-standard correspondence in response to customer enquiries
- Performing and issuing pension calculations including manual calculations
- Carrying out projects and ad-hoc activities, as determined by your Team Leader
Skills, Capabilities and Attributes
The successful candidate will demonstrate the following experience, skills and behaviours:
- Excellent attention to detail and capable of following defined processes and procedures
- Strong communication skills
- Strong desire to deliver exceptional customer service
- The ability to develop positive and productive working relationships
- Computer literate with a willingness to learn a variety of systems
- Strong numeracy and literacy skills
What We Offer
- Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%
- Health and Wellbeing – Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhanced cover.
- Employee discounts – Discounts and cashback at your favourite high street stores through our EQ Wins Platform.
- Flexible Benefits – The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.
- Time Off – Typically 29 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.
- Winning together – Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.
- Learning & Development – Investment in LinkedIn Learning for all colleagues.
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.
Senior Pensions Administrator in London employer: Equiniti
Contact Detail:
Equiniti Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Pensions Administrator in London
✨Tip Number 1
Network like a pro! Reach out to current employees at the company or in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to pensions administration. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills during the interview! Bring examples of how you've delivered exceptional customer service or resolved complex issues in previous roles. This will help us see your potential.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can keep you fresh in our minds and show your enthusiasm.
We think you need these skills to ace Senior Pensions Administrator in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in pension administration. We want to see how your skills align with the role, so don’t hold back on showcasing your attention to detail and customer service prowess!
Show Off Your Communication Skills: Since this role involves liaising with various team members, it’s crucial to demonstrate your strong communication skills. Use clear and concise language in your application to reflect how you can effectively convey information and resolve customer enquiries.
Highlight Your Team Spirit: This position is all about collaboration, so let us know about your experiences working in teams. Share examples of how you've contributed to a positive working environment and supported your colleagues in achieving shared goals.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you one step closer to joining our fantastic team!
How to prepare for a job interview at Equiniti
✨Know Your Stuff
Make sure you brush up on pension administration processes and regulations. Familiarise yourself with common customer enquiries and how to resolve them. This will show that you're not just a candidate, but someone who understands the role inside out.
✨Showcase Your Communication Skills
Since strong communication is key in this role, prepare examples of how you've effectively communicated with customers or team members in the past. Think about times when you resolved issues or provided feedback that led to improvements.
✨Demonstrate Attention to Detail
Bring along examples of your work that highlight your attention to detail. Whether it's casework you've completed or correspondence you've drafted, being able to showcase your meticulous nature will set you apart from other candidates.
✨Be Ready for Teamwork Questions
As this role involves collaboration, be prepared to discuss your experience working in teams. Think of specific instances where you contributed to a project or helped a colleague, and how that led to better outcomes for customers.
