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- Tasks: Lead projects to enhance customer experience and streamline operations in a dynamic fintech environment.
- Company: A leading fintech company in the UK focused on service excellence.
- Benefits: Robust pension plan, personal development opportunities, and competitive benefits.
- Why this job: Make a significant impact on customer experience and operational agility in a fast-paced industry.
- Qualifications: Degree in HR or related fields with experience in operational excellence, preferably in financial services.
- Other info: Join a forward-thinking team dedicated to innovation and excellence.
The predicted salary is between 72000 - 108000 £ per year.
A leading fintech company in the United Kingdom is seeking a Vice President of Operational Outcomes to enhance customer experience and streamline operations. This role involves designing service excellence strategies, leading cross-functional projects, and promoting operational agility.
The ideal candidate should have a degree in HR or related fields and significant experience in operational excellence, preferably within financial services.
Competitive benefits include a robust pension plan and personal development opportunities.
Head of Global Service Excellence & Operational Transformation in London employer: Equiniti
Contact Detail:
Equiniti Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Global Service Excellence & Operational Transformation in London
✨Tip Number 1
Network like a pro! Reach out to connections in the fintech space and let them know you're on the hunt for opportunities. A personal recommendation can go a long way in landing that dream role.
✨Tip Number 2
Prepare for interviews by researching the company’s recent projects and initiatives. This shows your genuine interest and helps you tailor your answers to align with their goals, especially around service excellence and operational transformation.
✨Tip Number 3
Don’t just wait for job postings! Be proactive and reach out directly to companies you admire. Express your interest in potential roles and how your experience in operational excellence can benefit them.
✨Tip Number 4
Apply through our website for a smoother process! We make it easy for you to showcase your skills and experience, so don’t miss out on the chance to stand out in the application pool.
We think you need these skills to ace Head of Global Service Excellence & Operational Transformation in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the role of Head of Global Service Excellence & Operational Transformation. Highlight your achievements in operational excellence and customer experience to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about enhancing customer experience and how your background in financial services makes you the perfect fit for this role.
Showcase Your Leadership Skills: Since this role involves leading cross-functional projects, be sure to include examples of your leadership experience. We want to see how you've driven teams towards operational agility and service excellence in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Equiniti
✨Know Your Fintech Stuff
Make sure you brush up on the latest trends and challenges in the fintech industry. Understanding how operational excellence plays a role in enhancing customer experience will show that you're not just familiar with the field, but genuinely passionate about it.
✨Showcase Your Leadership Skills
As a potential Head of Global Service Excellence, you'll need to demonstrate your ability to lead cross-functional teams. Prepare examples from your past experiences where you've successfully managed projects and driven operational transformation.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific operational challenges. Think through some scenarios in advance, focusing on how you would design service excellence strategies and promote agility within an organisation.
✨Highlight Your HR Knowledge
Since a degree in HR or related fields is preferred, be prepared to discuss how your educational background has equipped you to enhance operational outcomes. Share insights on how HR practices can align with operational excellence to improve overall performance.
