At a Glance
- Tasks: Join our team as a Customer Service Administrator, handling pension enquiries and providing top-notch support.
- Company: Equiniti is a global leader in shareholder and pension technology, serving millions worldwide.
- Benefits: Enjoy 28 days holiday, performance bonuses, eye care vouchers, and a competitive pension scheme.
- Other info: Full training provided; flexible working hours promote a healthy work/life balance.
- Why this job: Be part of a dynamic team focused on excellent customer service and personal development.
- Qualifications: GCSE Maths and English Grade C or above; strong communication skills and attention to detail required.
The predicted salary is between 28800 - 43200 £ per year.
Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services.
MyCSP are currently looking for ambitious and motivated people who will join our energetic telephony-based Pension Administration team. Based in the heart of Liverpool City Centre, we are a well-established pension administrator with over 1.5 million customers across the UK. We pride ourselves on giving the very best service to all our customers and we’re now hiring. We’re a pension company with a difference; 25% owned by the employees, with the remaining shares owned by our private sector partner EQ Paymaster. We focus on providing first class service to our members.
You will be the first point of contact for our callers, discussing everything from joining the pension scheme to retirement and beyond. Full training will be provided, so you’ll be able to handle every call confidently and provide exceptional customer service. The role is not sales-related but you will have realistic key performance indicators to meet. Our working hours are on a rotational basis that cover the hours of 08:30 – 17:30 Monday to Friday, which supports our commitment to a healthy work/life balance. You’ll be joining a highly engaged and dynamic organisation, which is passionate about delivering excellent customer service. You will be part of a collaborative Enquiry Centre, with constant support from experienced colleagues.
Key Responsibilities/Expectations:
- Great customer service and communication skills
- Excellent attention to detail
- Ability to resolve members’ telephone enquiries, based on a competent working knowledge of the pension schemes, gained through our in-house training programme
- Excellent attendance and time-keeping
- GCSE (or equivalent) Maths and English Grade C or above
- Ability to form good working relationships
- Applicants must have resided in the UK for at least 5 years
In return for your commitment and hard work we offer internal development opportunities coupled with a generous and competitive benefits package that includes:
- 28 days holiday + Bank Holidays
- Buy up to 3 additional days annual leave
- Annual performance related bonus
- Eye Care Vouchers
- Life Assurance
- MyCSP Discount- 7.5% off major retailers
- Possible annual dividend
- Travel Season Ticket Advance Payment
- Pension Scheme - matching up to 10% contribution
- Scope for a more varied role as experience is gained
Are you passionate about providing excellent customer service? Are you a team player who’s looking to start a career in an enthusiastic Enquiry Centre? If you’ve answered yes to both then please apply! We look forward to meeting you!
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5-year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.
Customer Service Administrator in Liverpool employer: Equiniti
Equiniti is an excellent employer that champions a dynamic work culture, offering a hybrid working model that promotes flexibility and collaboration with global teams. Employees benefit from extensive professional development opportunities, allowing for personal growth while contributing to impactful marketing initiatives in the heart of London. With a focus on innovation and customer experience, Equiniti provides a rewarding environment for those looking to make a significant impact in the B2B marketing landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Liverpool
✨Tip Number 1
Familiarise yourself with the pension schemes and customer service principles. Understanding the basics of pensions will help you engage confidently during interviews and demonstrate your commitment to providing excellent service.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves handling calls, being articulate and clear in your speech will set you apart from other candidates.
✨Tip Number 3
Showcase your teamwork abilities. Highlight any previous experiences where you collaborated with others to achieve a common goal, as this role values a collaborative approach.
✨Tip Number 4
Be prepared to discuss how you handle challenging situations. Think of examples where you've resolved conflicts or dealt with difficult customers, as this will demonstrate your problem-solving skills.
We think you need these skills to ace Customer Service Administrator in Liverpool
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the key responsibilities and expectations. Highlight your customer service skills and any relevant experience in your application.
Tailor Your CV:Customise your CV to reflect the skills and experiences that align with the Customer Service Administrator role. Emphasise your communication skills, attention to detail, and ability to resolve enquiries.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and your motivation to join the team. Mention specific examples of how you've provided excellent service in the past.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Equiniti
✨Showcase Your Customer Service Skills
As a Customer Service Administrator, your ability to provide excellent service is crucial. Prepare examples of past experiences where you successfully resolved customer issues or went above and beyond to assist someone. This will demonstrate your commitment to customer satisfaction.
✨Understand the Role and Company
Familiarise yourself with MyCSP and its values, especially their focus on collaboration and improvement. Knowing about their pension administration services and how they support their customers will help you answer questions more effectively and show your genuine interest in the role.
✨Prepare for Common Interview Questions
Anticipate questions related to your communication skills, attention to detail, and ability to work in a team. Practising your responses can help you feel more confident during the interview. Consider using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions that reflect your interest in the role and the company culture. Inquire about training opportunities, team dynamics, or how success is measured in the position. This shows that you are proactive and engaged.
