Quality Assurance Officer in Leeds

We are Lenvi and we are passionately committed to becoming the go-to credit and analytics platform in our chosen markets, achieving this through unwavering focus on our people, product, and clients. We service a range of clients in the UK, Europe and the United States providing lending platforms and analytics capabilities to both commercial and consumer-focused businesses across a range of asset classes including invoice discounting, retail finance, unsecured lending, SME funding and mortgages.

Our Values Statement

We epitomise the values of being bold, insightful, energetic, and curious. Embracing calculated risks, thinking deeply, bringing enthusiasm, and constantly seeking knowledge. These values fuel our innovative spirit, drive our growth, and enable us to make a positive impact on our stakeholders.

Role Summary

As an FCA regulated business it is essential that we have systems and controls in place to ensure that we are effectively monitoring and maintaining our processes and procedures to ensure regulatory compliance. This role is pivotal in ensuring that the regulatory requirements have sufficient oversight and where appropriate, necessary remediation and mitigation strategies are being implemented. This role will provide 2nd line Quality Assurance and monitoring on the written and oral communications delivered on a client portfolio. You will support the Head of Compliance with embedding a culture of risk and compliance, delivery of annual compliance plan and making improvements to policies and processes to deliver good customer outcomes.

What you will be doing

• Support the team with completing monthly QA observations.
• Conduct Thematic Reviews in line with FCA's guidance to identify risks, assess regulatory effectiveness, promote best practice and suitable customer outcomes.
• PEPs and Sanctions screening and discounting to identify and report high risk customers.
• Process DSARs and other data/information requests in accordance with GDPR requirements.
• Monitor Compliance Inbox and provide guidance on queries raised alongside maintaining relevant registers.
• Maintain AML risk register, and elevate suspected patterns for further investigation.
• Support QA officers with quality monitoring and assigning appropriate remediation work to relevant colleagues across operations.
• Analyse risk and correctly identify appropriate remedial action to support fair customer outcomes.
• Conduct effective root cause analysis to support necessary improvements that feed into various business areas policies and process changes.
• Ensure actions are effectively tracked to satisfactory resolution where remediation is required.
• Ensure that the Quality Assurance scorecard aligns to the Consumer Duty and other internal/external requirements and delivers good outcomes for customers.
• Provide MI to the Head of Compliance on relevant assurance outcomes.
• Provide feedback to Team Leaders on the outcomes of the monitoring with clear guidance on the areas of improvement and coaching.
• Identify areas of improvement or training with potential solutions.

What we are looking for from you

• A minimum of 2 years’ experience, working within compliance or risk department.
• Subject matter expert in at least one of the following areas: regulated mortgage sales, risk management, FCA Regs (MCOBS, BCOBS, ICOBs..), ICO (GDPR, Breach reporting and handling…), Ofcom.
• Experience in communicating effectively and directly to senior and/or exec level people on Compliance matters.
• Must be confident, flexible, independent, and self-motivated.
• Presentable and articulate with the ability to interact with people at all levels.
• A fast learner with the ability to acquire knowledge swiftly, work with the knowledge and pass it on as necessary.
• Able to overcome objections and conflicts, proposing suitable methods of rectification.
• Dependable and trustworthy.
• Adept at building strong relationships, with the ability to integrate into an existing team.
• Detail orientated with the ability to work methodically.
• Able to prioritise tasks and workload to meet tight deadlines in a frequently changing environment.
• Able to work proactively under your own initiative.
• Adept at solving problems and possess strong analytical skills.

Training & Education (Qualifications/vocational training required)

• Experience within a regulated environment.
• GCSEs including Maths and English.
• CeMAP or other equivalent qualifications are desirable. (Applicants that do not have these qualifications may be required to gain these in future).

What you will get in return

• Time Off – 29 days holiday + bank holidays.
• 2 volunteer days to get involved with a charity of your choosing.
• Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%.
• Health and Wellbeing – Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households.
• Life assurance cover at 4x salary with the ability to purchase enhanced cover.
• Flexible Benefits – The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.

Our Diversity Statement

At Lenvi we encourage individuals from all walks of life, without exception, to join our team. We know diversity fuels innovation and creativity, so we welcome applications from anyone, with any background. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.