Delivery & Support Analyst

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.

EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.

Main Purpose of Job

To provide analysis, planning, process control, documentation and support across the end-to-end delivery team activity which includes configuration ticket management, release management, system testing, UAT testing and production support/live system issue triage. Reporting into the Delivery, Release & Support Manager and/or Senior Delivery Manager and working closely with other leaders within the team to maintain governance and controls ensuring a uniform approach to the delivery cycle. This role will also support the smooth handover of deliveries to the business users, providing them with documented processes and understanding of new system features as they are released.

Core Duties/Responsibilities

The duties and responsibilities outlined below are to be regarded as broad areas of responsibility and do not necessarily detail all tasks which the post holder may be required to perform.

• Work with the Delivery, Release and Support Manager and management team to facilitate effective management of the end-to-end delivery cycle. Ensuring appropriate governance and controls, and knowledge transfer across the system and product features.
• Provide support across the delivery, release and production support team throughout the project lifecycle, including:
  • Assist in developing, maintaining, and improving project templates and tools.
  • Preparation and maintenance of project documentation. Preparation and maintenance of processes, product feature documentation, planning, analysis and management information reporting.
  • Support the co-ordination of tasks and activities, including scheduling and escalation resolution.
  • Maintain easily accessible and clear records of discussions, decisions, and outcomes throughout delivery lifecycles.
  • Oversight and management of accurate and timely reporting across the delivery resources.
  • Supporting operational business readiness activities for new release and system enhancements
• Provide traceability for managing documentation, project history and organisational knowledge.
• Contribute to continuous improvement of the delivery framework, processes, and standards by identifying problem areas and investigating potential solutions.

Skills, Knowledge & Experience

Essential

• System Delivery strengths or demonstrable experience.
• Microsoft Office Suite, especially Access, Excel, PowerPoint and SharePoint.
• Experience of working well across different management levels, as part of a team and interacting with adjacent teams including Administration and Operational functions
• Experience of working in a PMO/project environment.
• Excellent organisational and planning skills.
• Excellent communication and influencing skills.
• Good analytical, numerical and logic skills.
• Previous experience of identifying and managing risks and pro-actively addressing problems.
• Maintaining reporting and governance frameworks.
• Ability to develop effective working relationships with internal and external stakeholders.
• Presentation and facilitation skills.
• Documentation configuration management.

What We Offer

• Save For Your Future – Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%
• All Employee Long Term Incentive Plan (LTIP) – Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit.
• Health and Wellbeing – Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover.
• Employee discounts – Discounts and cashback at your favourite high street stores through our EQ Wins Platform.
• Flexible Benefits – The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.
• Time Off – Typically 29 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.
• Winning together – Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.
• Learning & Development – Investment in LinkedIn Learning for all colleagues.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks