Treasury Manager in Crawley

EQ Retirement Solutions is transforming the retirement and pensions markets with leading administration and technology solutions. With over 1200 employees globally, 189 years of knowledge and 11 million pension scheme members and policyholders, we are here to help people plan for a confident financial future by delivering innovative, reliable and customer-focused retirement services. Our teams are driven by a shared commitment to excellence, collaboration and making a real impact to the lives of our clients and customers.

Role Summary

The Treasury Manager is responsible for leading accurate and timely payment processing across multiple banking platforms while overseeing reconciliations, cashbook integrity, user access governance, and adherence to financial controls and audit requirements. The role manages complex escalations, drives process improvements, maintains high-quality documentation, and supports system changes and upgrades. Working closely with Accounting, Operations, Payroll, and Client Services, the Treasury Manager enhances end-to-end processing, provides technical guidance for client escalations, and supports pension accounting activities. The position includes people leadership, capability development, resource planning, and delivering structured training, ensuring the team operates efficiently, compliantly, and with a strong service ethos.

Core Duties/Responsibilities

• Manages accurate and efficient payment processing across multiple banking platforms.
• Acts as escalation point for complex queries, errors and omissions (E&Os), and payment issues.
• Ensures reconciliations, cashbooks, and aged items are maintained to agreed standards and timescales.
• Oversees administration of banking platforms, including mandates, access control, and segregation-of-duties.
• Conducts regular access and mandate reviews to maintain audit readiness.
• Maintains SOPs, process workflows, and documentation, ensuring they remain current and accessible.
• Leads process reviews, identifies gaps, and implements improved controls and efficiencies.
• Supports CCM system enhancements and upgrades, including requirements, testing, training, and post-go-live adoption.
• Produces accurate MI, KPIs, and commentary to support decision-making and operational oversight.
• Uses operational data to drive service improvements and strengthen controls.
• Manages and develops Treasury team members, including setting expectations, reviews, HR processes, and succession plans.
• Oversees daily huddles and weekly resource planning to balance capacity and priorities.
• Builds strong relationships with internal stakeholders to support smooth end-to-end processes.
• Handles queries and escalations professionally, providing clear explanations and root-cause analysis.
• Provides technical guidance to clients, pension accountants, and relationship managers.
• Works with the Client Reporting Manager on work allocation and resource planning.
• Leads remediation projects and supports contract and renewal management.
• Shares knowledge across the team and contributes to wider business initiatives.

The duties and responsibilities outlined above are to be regarded as broad areas of responsibility and do not necessarily detail all tasks which the post holder may be required to perform.

Skills, Capabilities and Attributes

• Qualified or qualified by experience in treasury, accounting, or related discipline.
• Strong accounting, reconciliation, payment processing, and reporting skills.
• Excellent written and verbal communication with the ability to meet client reporting deadlines.
• Strong numeracy, analytical ability, and interpretation of rules and legislation.
• Effective stakeholder relationship-building and collaboration skills.
• Proficient in Microsoft Office and familiar with accounting systems (e.g., SunSystems).
• Ability to apply compliant policies, procedures, and processes across accounting activities.
• Experience providing pension-related services to external clients (desirable).
• Demonstrates accuracy, integrity, critical thinking, and strong problem-solving skills.
• Trusted professional with strong client relationship capability and technical pension accounting knowledge.
• Must meet UK Security Clearance criteria: resident in the UK for the last 5 years with no single period abroad exceeding 30 days.

What We Offer

• Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%.
• Health and Wellbeing - Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhanced cover.
• Employee discounts - Discounts and cashback at your favourite high street stores through our EQ Wins Platform.
• Flexible Benefits - The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.
• Time Off - Typically 29 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.
• Winning together - Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.
• Learning & Development - Investment in LinkedIn Learning for all colleagues.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.