Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and train a team of Pension Administrators while ensuring top-notch customer service.
- Company: Join a leading retirement solutions provider with a global presence.
- Benefits: Generous pension contributions, health support, flexible benefits, and 29 days holiday.
- Why this job: Make a real impact on people's financial futures in a collaborative environment.
- Qualifications: Strong communication skills and attention to detail are essential.
- Other info: Opportunities for learning and development with LinkedIn Learning access.
The predicted salary is between 36000 - 60000 £ per year.
HEQ Retirement Solutions is transforming the retirement and pensions markets with leading administration and technology solutions. With over 1200 employees globally, 189 years of knowledge and 11 million pension scheme members and policyholders, we are here to help people plan for a confident financial future by delivering innovative, reliable and customer-focused retirement services. Our teams are driven by a shared commitment to excellence, collaboration and making a real impact to the lives of our clients and customers.
Role Summary
The Senior Pension Administrator Role will be responsible for the implementation of training and development of Pension Administrators and authorising/quality marking work completed by the Pension Administration team. The role is collaborative in nature and the candidate will be required to liaise with a fellow Senior Pension Administrator, Pension Technical Analyst and Team Manager to ensure all authorisations, support and guidance is completed correctly and in a timely manner, aiming towards continuous improvement of customer service.
Core Duties/Responsibilities
- Provide administration services to customers, working to agreed targets
- To complete / check casework and provide feedback
- Resolving customer enquiries (oral and written)
- Drafting of non-standard correspondence in response to customer enquiries
- Performing and issuing pension calculations including manual calculations
- Carrying out projects and ad-hoc activities, as determined by your Team Leader
Skills, Capabilities and Attributes
- Excellent attention to detail and capable of following defined processes and procedures
- Strong communication skills
- Strong desire to deliver exceptional customer service
- The ability to develop positive and productive working relationships
- Computer literate with a willingness to learn a variety of systems
- Strong numeracy and literacy skills
What We Offer
- Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%
- Health and Wellbeing – Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhanced cover.
- Employee discounts – Discounts and cashback at your favourite high street stores through our EQ Wins Platform.
- Flexible Benefits – The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.
- Time Off – Typically 29 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.
- Winning together – Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.
- Learning & Development– Investment in LinkedIn Learning for all colleagues.
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.
Our people and platforms connect businesses with markets, engage customers with their investments and allow organisations to grow and transform. Our vision is to help businesses and individuals succeed, creating positive experiences for the millions of people who rely on us for a sustainable future. We provide share registration, deliver services for reward and benefits and develop solutions for customer management in regulated industries. Our work with some of the most significant organisations in the UK and US means we engage with 29 million of their shareholders, pensioners and employees.
Senior Pensions Administrator in Crawley employer: Equiniti
Contact Detail:
Equiniti Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Pensions Administrator in Crawley
✨Tip Number 1
Network like a pro! Reach out to current employees at HEQ Retirement Solutions on LinkedIn or through mutual connections. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your pension knowledge. Familiarise yourself with common pension calculations and customer service scenarios. We want to see that you’re ready to tackle the role head-on!
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise when discussing your experiences. We love candidates who can articulate their thoughts and demonstrate how they’ve resolved customer enquiries in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at HEQ Retirement Solutions.
We think you need these skills to ace Senior Pensions Administrator in Crawley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Pensions Administrator role. Highlight your relevant experience and skills that match the job description, especially your attention to detail and customer service abilities.
Showcase Your Communication Skills: Since strong communication is key in this role, give examples of how you've effectively resolved customer enquiries in the past. Whether it's through written correspondence or face-to-face interactions, let us see your skills shine!
Be Clear and Concise: When drafting your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to read. Remember, we appreciate well-structured applications that get straight to the heart of your qualifications.
Apply Through Our Website: We encourage you to apply directly through our website. This way, you can ensure your application reaches us without any hiccups. Plus, it’s a great opportunity to explore more about what we do at StudySmarter!
How to prepare for a job interview at Equiniti
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of pensions and retirement solutions. Understand the core duties of a Senior Pensions Administrator, especially around customer service and pension calculations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've effectively resolved customer enquiries in the past. Think about times when you had to draft non-standard correspondence or provide feedback on casework, and be ready to discuss these experiences during the interview.
✨Demonstrate Attention to Detail
Attention to detail is crucial in pensions administration. Bring examples of how you've followed defined processes and procedures in previous roles. You might even want to mention any specific tools or systems you've used to ensure accuracy in your work.
✨Emphasise Team Collaboration
This role involves liaising with other team members, so be prepared to talk about your experience working collaboratively. Share instances where you've contributed to team projects or supported colleagues, highlighting your ability to develop positive working relationships.
