Payroll and Client Automated Payments Administrator in Crawley

locations: Crawley - Sutherland House

time type: Full time

posted on: Posted Today

job requisition id: R16557

Management Level

HEQ Retirement Solutions is transforming the retirement and pensions markets with leading administration and technology solutions. With over 1200 employees globally, 189 years of knowledge and 11 million pension scheme members and policyholders, we are here to help people plan for a confident financial future by delivering innovative, reliable and customer-focused retirement services. Our teams are driven by a shared commitment to excellence, collaboration and making a real impact to the lives of our clients and customers.

This is an exciting and challenging position for a detailed oriented administrator to either create a career in pension’s payroll processing or continue their existing career within this field with the market leader. The successful candidate must be able to demonstrate a clear focus on accuracy, ability to follow procedure and a good understanding of advanced excel activities such as: macros and formulae.

Please note that this role will require enhanced referencing (Met Police CTC Clearance, Armed Forces, BPSS and SC) and this process can take up to 6 months. Any individual who has been abroad for 3 month or longer in the past 5 years will unfortunately not pass this security and therefore we cannot accept applications on this basis.

The successful candidate will be responsible for the following:

• Provide an excellent service to customers as per agreed SLAs and KPIs
• Knowledge of payroll desirable but not essential
• Ability to work across multiple systems
• Reconciliation of payments and other outputs
• Possess a process driven mindset, updating processes, checklists and other documentation where necessary and adhering to the annual audit updates on the same
• Ability to identify potential problems and risks associated with bulk transactions, reports and systems
• Assisting with the compliance and maintenance of ISO standard by adhering to the Quality Management System
• Ability to identify and implement process improvements within the immediate area or work responsibility in order to improve workflows and customer service
• Carry out project work and ad-hoc activities as determined by line management
• General housekeeping duties, for example filing emails, keeping shared folders tidy

The successful candidate will demonstrate the following experience skills and behaviours:

• Knowledge or previous experience of a payroll or financial Services environment desirable but not essential
• Knowledge of UK RTI Tax reporting is desirable but not essential together with knowledge of Irish and IOM Tax reporting.
• Thorough and meticulous with extreme attention to detail
• Self-disciplined to follow documented instructions
• Advanced and accurate data entry skills
• Experience using Microsoft Office packages
• Ability to identify and escalate issues
• Excellent communication skills responding to queries from both internal and external stakeholders
• Good interpersonal skills within a team
• Highly organised and self-motivated with regards to managing your own workload, with the ability to prioritise and hit extremely tight deadlines
• Be aware of team workloads and readily available to assist colleagues

• Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%
• Health and Wellbeing – Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover.
• Employee discounts – Discounts and cashback at your favourite high street stores through our EQ Wins Platform.
• Flexible Benefits – The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.
• Time Off – Typically 29 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.
• Winning together – Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.
• Learning & Development– Investment in LinkedIn Learning for all colleagues.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.

Our people and platforms connect businesses with markets, engage customers with their investments and allow organisations to grow and transform. Our vision is to help businesses and individuals succeed, creating positive experiences for the millions of people who rely on us for a sustainable future. We provide share registration, deliver services for reward and benefits and develop solutions for customer management in regulated industries. Our work with some of the most significant organisations in the UK and US means we engage with 29 million of their shareholders, pensioners and employees.