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- Tasks: Handle and resolve motor finance complaints from start to finish.
- Company: Join a dynamic finance provider in Bracknell.
- Benefits: Competitive day rate, hybrid work model, and potential for pay increase.
- Other info: Exciting project with opportunities for career growth.
- Why this job: Make a real difference by helping customers resolve their complaints.
- Qualifications: Experience in regulated complaints handling and strong communication skills.
The predicted salary is between 33000 - 49500 £ per year.
We are looking for experienced complaint handlers with strong end to end complaints experience to join an exciting project in Bracknell. As a complaint handler, you will be supporting a finance provider in Bracknell, reviewing motor finance complaints from start to finish within internal and regulatory guidelines.
What you’ll be doing as a Complaint Handler:
- Review and assess customer complaints related to motor finance agreements.
- Analyse and document all relevant information correspondence to aid decision.
- Update systems accordingly to record outcome.
- Contact customers to resolve cases early on to avoid further action.
- Write full final response letters.
What we’d like to see from your application:
- Experience in end to end regulated services complaints is essential.
- Experience in writing bespoke final response letters.
- Strong communication skills and experience of speaking to customers directly.
- Fluent English both written and verbal.
- Able to commute to Bracknell on a day to day basis.
Location: Bracknell - Hybrid 3 days a week in the office.
Day rate: £165 per day via Umbrella, increasing after 3 months.
Hours: Monday to Friday 9-5:30pm
Complaints Handler employer: Equiniti
Contact Detail:
Equiniti Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Handler
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance sector or even those who work at the company you're eyeing. A friendly chat can sometimes lead to insider info or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for the interview by brushing up on your complaint handling skills. Think of specific examples from your past experiences where you resolved complaints effectively. This will show that you’ve got the end-to-end experience they’re looking for!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds and shows your enthusiasm.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and keep track of it. Plus, it shows you’re genuinely interested in joining us at StudySmarter, which is always a bonus!
We think you need these skills to ace Complaints Handler
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your end-to-end complaints handling experience in your application. We want to see how you've tackled similar challenges before, so don’t hold back on the details!
Tailor Your Final Response Letters: Since writing bespoke final response letters is key for this role, include examples of your previous work. We love seeing how you’ve crafted responses that resolved customer issues effectively.
Communicate Clearly: Strong communication skills are a must! When writing your application, keep your language clear and concise. We appreciate straightforwardness, just like you would when speaking to customers.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in Bracknell.
How to prepare for a job interview at Equiniti
✨Know Your Complaints Inside Out
Make sure you brush up on your end-to-end complaints handling experience. Be ready to discuss specific cases you've managed, especially in regulated services. This will show that you understand the process and can navigate it effectively.
✨Master the Art of Communication
Since strong communication skills are a must, practice articulating your thoughts clearly. Think about how you would explain complex issues to customers. You might even want to role-play with a friend to get comfortable with this.
✨Prepare for Writing Scenarios
Given that writing bespoke final response letters is part of the job, prepare examples of letters you've written in the past. Be ready to discuss your approach to documenting complaints and how you ensure clarity and compliance in your communications.
✨Show Enthusiasm for the Role
Let your passion for customer service shine through. Talk about why you enjoy resolving complaints and how you aim to improve customer experiences. This enthusiasm can set you apart from other candidates.