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- Tasks: Support the complaints team by resolving issues and ensuring accurate responses.
- Company: Join Equiniti, a global leader in shareholder and pension technology with 6000+ employees.
- Benefits: Enjoy a collaborative work culture, professional development opportunities, and a commitment to equality.
- Why this job: Be part of a trusted team that values improvement and offers impactful work in pensions.
- Qualifications: Strong attention to detail, good communication skills, and experience in pensions administration are essential.
- Other info: Flexible working options available; we welcome diverse applicants from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
Complaint Administrator page is loaded## Complaint Administratorlocations: Liverpool – City Square (My CSP)time type: Full timeposted on: Posted Todayjob requisition id: R16505Management LevelHEQ Retirement Solutions is transforming the retirement and pensions markets with leading administration and technology solutions. With over 1200 employees globally, 189 years of knowledge and 11 million pension scheme members and policyholders, we are here to help people plan for a confident financial future by delivering innovative, reliable and customer-focused retirement services. Our teams are driven by a shared commitment to excellence, collaboration and making a real impact to the lives of our clients and customers.**Role Summary**To provide timely and accurate complaint responses.Resolve a variety of high-level complex complaints from Members, Representatives, Actuaries, Trustees, Financial Conduct Authority (FCA), Financial Ombudsman Service (FOS) and The Pensions Ombudsman (TPO).**Core Duties/Responsibilities**The successful candidate will be responsible for the following:* Working collaboratively and in partnership with stakeholders using their knowledge and understanding of complaints handling, pensions and related issues.* Contribute towards the quality and compliance process.* Completion of targeted work and to the required level of accuracy.* Working well within teams and supporting colleagues.* Professional communication in both written and oral forms.* Identify own training needs.**Skills, Capabilities and Attributes** The successful candidate will demonstrate the following experience, skills and behaviours:**Essential*** Prior complaint handling experience.* Numerate, articulate, excellent attention to detail, good grammatical skills and able to present complex information in plain English.* Experience of dealing with stakeholder groups/external organisations.* Analytical thinker with an enquiring mind.**Desirable*** Pensions experience.* A good working knowledge of pensions administration software.R16505We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.Our people and platforms connect businesses with markets, engage customers with their investments and allow organisations to grow and transform. Our vision is to help businesses and individuals succeed, creating positive experiences for the millions of people who rely on us for a sustainable future. We provide share registration, deliver services for reward and benefits and develop solutions for customer management in regulated industries. Our work with some of the most significant organisations in the UK and US means we engage with 29 million of their shareholders, pensioners and employees. #J-18808-Ljbffr
Complaint Administrator employer: Equiniti
Contact Detail:
Equiniti Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaint Administrator
✨Tip Number 1
Familiarise yourself with the complaints handling process specific to pensions. Understanding the nuances of how complaints are managed in this sector will give you an edge during interviews and discussions.
✨Tip Number 2
Network with professionals in the pensions industry, especially those who have experience in complaint management. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Brush up on your communication skills, both written and oral. Since the role requires professional communication, practising how to present complex information clearly will be beneficial.
✨Tip Number 4
Research EQPaymaster and their approach to complaints management. Understanding their values and how they operate will help you align your answers with their expectations during the interview process.
We think you need these skills to ace Complaint Administrator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Complaint Administrator at Equiniti. Familiarise yourself with their values and how they align with your own experiences and skills.
Tailor Your CV: Customise your CV to highlight relevant experience in complaints handling, pensions, and stakeholder communication. Use specific examples that demonstrate your attention to detail and analytical thinking.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your understanding of the role and the company. Mention your ability to communicate professionally and your experience with pensions administration software.
Proofread Your Application: Ensure your application is free from grammatical errors and typos. A well-written application reflects your attention to detail, which is crucial for the role of Complaint Administrator.
How to prepare for a job interview at Equiniti
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Complaint Administrator. Familiarise yourself with complaint handling processes, especially in relation to pensions, as this will show your commitment and readiness for the role.
✨Showcase Your Communication Skills
Since professional communication is key in this role, prepare examples that demonstrate your ability to communicate effectively both in writing and verbally. Think about times when you've resolved issues or explained complex information clearly.
✨Highlight Your Attention to Detail
Given the importance of accuracy in complaint responses, be ready to discuss how you ensure attention to detail in your work. You might want to share specific instances where your meticulousness made a difference.
✨Prepare for Stakeholder Interaction
As the role involves working with various stakeholders, think about your past experiences dealing with external organisations. Be prepared to discuss how you build relationships and collaborate effectively with different parties.
