At a Glance
- Tasks: Help customers resolve complaints and deliver fair outcomes in a supportive role.
- Company: Join a leading UK bank with a focus on customer care.
- Benefits: Competitive pay, potential for increase, and valuable experience in financial services.
- Other info: Full-time role in Cardiff with opportunities for extension and career growth.
- Why this job: Make a real difference by helping customers navigate challenging situations.
- Qualifications: Experience in complaint handling and strong communication skills required.
The predicted salary is between 39000 - 42900 £ per year.
We are looking for experienced administrators with complaint handling experience to join a complaints team in Cardiff. As a Complaint Handler, you will play a key role in supporting customers through what can often be a challenging time, helping to resolve concerns and deliver fair, balanced outcomes. You’ll speak directly with customers to fully understand each situation, carefully capture the details on the bank’s systems, and carry out a thorough review of the facts whilst ensuring any compensation is accurately assessed. This is a fantastic opportunity to join a leading UK bank, build your financial services expertise, and make a genuine difference by helping customers reach positive resolutions.
What you’ll be doing:
- Take ownership of new complaints by discussing the situation with customers and updating customers on the status of existing complaints.
- Preparing and loading customer complaints onto the client system ensuring all details are entered correctly.
- Take ownership of cases and contact third parties for evidence and information to support case investigations.
- Writing final response letters to answer complaint points with clear rationale and resolution in plain English.
- Call volumes are around 10 - 15 calls a day to complete the data gathering stage of the complaint and any updates.
- Take responsibility for queries/issues through to resolution.
- Manage expectations of all internal and external customers.
What we’d like to see from your application:
- Previous experience within complaint handling.
- Knowledge of the financial service industry and regulations.
- Strong oral and written communication.
- Confidence on the phone to interrogate and collect key information.
- Great prioritising and time management.
- Strong attention to detail.
Location: Cardiff. You will be expected to work full-time from the office in Cardiff.
The rate on offer: £150 per day gross via umbrella, with opportunity to increase to £165 after accreditation (12 weeks).
Hours: 37.5hrs per week on a shift between the hours 8.30am-6:30pm - Monday - Friday with a 30 minute break.
Duration: Initially 3 months, with opportunity to extend.
Email your CV to Cardiff@hazellcarr.com to apply for this role with the subject matter: (Complaint Support Agent + Cardiff)
Complaint Support Agent in Cardiff employer: Equiniti
Join a leading UK bank in Cardiff as a Complaint Support Agent, where you will be part of a supportive team dedicated to helping customers navigate challenging situations. Our work culture prioritises employee growth and development, offering opportunities to enhance your financial services expertise while making a meaningful impact on customer experiences. With competitive pay and a collaborative environment, this role is perfect for those looking to thrive in a dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Complaint Support Agent in Cardiff
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Equiniti. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Complaint Support Agent in Cardiff
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Equiniti.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Equiniti's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Equiniti
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Equiniti.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Equiniti will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Equiniti employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
