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- Tasks: Manage and resolve customer complaints in a dynamic banking environment.
- Company: Major UK bank offering a hybrid work model.
- Benefits: Competitive daily rate, flexible working, and a supportive team culture.
- Other info: Opportunity for growth in a reputable organisation with a focus on customer satisfaction.
- Why this job: Make a real difference by helping customers and enhancing their banking experience.
- Qualifications: Experience in financial services complaints and strong communication skills.
The predicted salary is between 39600 - 39600 £ per year.
This is an ideal opportunity for an experienced complaint handler to join a major UK bank based in Bristol working on a hybrid basis from the client office. We are looking for experienced complaint handlers who are confident with the end-to-end complaints process to join an exciting contract.
What you’ll be doing:
- Manage a pipeline of complaint cases relating to motor commissions complaints and working each one to resolution.
- Undertaking a full review of the customer complaint case and investigating all aspects of the complaint and gathering evidence.
- Review all of the information regarding each complaint case to reach a fair outcome for the customer.
- Write a detailed final response letter to the customer explaining the outcome clearly.
- Take responsibility for queries/issues through to resolution.
- Manage expectations of all internal and external customers.
What we’d like to see from your application:
- Previous experience within financial services complaints.
- Good knowledge of a range of financial products would be advantageous.
- Strong written communication and excellent attention to detail.
- Organisational skills to manage a pipeline of work and meet deadlines.
Location: Bristol - Hybrid 2-3 days in the office and the remainder working from home.
The rate on offer: £180 per day Via Umbrella
Hours: 37.5 hr week between 9am - 6pm. Monday to Friday working hybrid 2-3 days in the office and the remainder from home.
Complaints Handler in Bath employer: Equiniti
Contact Detail:
Equiniti Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Handler in Bath
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector, especially those who have experience with complaints handling. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of financial products and the complaints process. We want you to be able to discuss real-life scenarios confidently, showing off your expertise and problem-solving skills.
✨Tip Number 3
Practice your communication skills! Since you'll be writing detailed responses, it’s crucial to articulate your thoughts clearly. Try explaining complex issues to friends or family to refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Complaints Handler in Bath
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in handling complaints, especially within financial services. We want to see how your skills match the job description, so don’t hold back on showcasing your relevant expertise!
Show Off Your Writing Skills: Since strong written communication is key for this role, take the time to craft a clear and concise cover letter. We’re looking for attention to detail, so make sure your writing is polished and free of errors before hitting send.
Be Organised: Demonstrate your organisational skills by structuring your application well. Use bullet points or headings to make it easy for us to read through your experiences and qualifications. A tidy application reflects your ability to manage a pipeline of work effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super straightforward – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at Equiniti
✨Know Your Complaints Process
Make sure you’re well-versed in the end-to-end complaints process. Brush up on how to manage a pipeline of cases and what steps are involved in resolving complaints, especially in the financial services sector.
✨Showcase Your Communication Skills
Since strong written communication is key for this role, practice writing clear and concise responses. You might even want to prepare a mock final response letter to demonstrate your ability to explain outcomes effectively.
✨Demonstrate Attention to Detail
During the interview, highlight examples where your attention to detail made a difference in resolving complaints. This could be about gathering evidence or reviewing information thoroughly before reaching a conclusion.
✨Prepare for Scenario Questions
Expect scenario-based questions that test your problem-solving skills. Think of specific instances from your past experience where you successfully managed complaints and how you handled customer expectations.