Front of House Manager

Front of House Manager | 9-12 Month Maternity Cover | Central London

Location: Central London (5 days a week, on site)

Contract: 9–12-month maternity cover to start in December

Salary: £45,000 to £50,000 per annum, plus a discretionary completion bonus at the end of the contract

My client, a leading real estate firm, is looking for a Front of House Manager to join their central London head office on a maternity cover contract. You will be the face of the brand, the first point of contact for visitors and colleagues, combining high-end corporate reception, concierge-level hospitality, and essential office management. Reporting to the EA to the CEO, you will make sure every visitor, and colleague has a seamless experience.

Front of House and Guest Experience

• Deliver a world-class, five-star meet-and-greet service to all visitors
• Manage the main reception desk and reception inbox, working with the external call provider and handling enquiries with discretion and accuracy
• Coordinate meeting room preparation with the housekeeper, ensuring rooms, equipment and catering are set up to a high standard
• Share office updates and activities with colleagues

Events

• Support corporate events and socials, including office, meeting room and presentation suite set-up, catering and ad hoc requests

Facilities

• Work with the housekeeping team to maintain the highest standards of cleanliness and presentation, and oversee daily office management, including lighting and health and safety checks
• Liaise with building management and external contractors on maintenance and compliance
• Support the Head of HR in managing outsourced suppliers such as cleaners and plant maintenance
• Facilitate building maintenance, including out-of-hours visits, and coordinate planned and reactive mechanical, electrical and fabric works and fault reporting

Operational and Administrative Support

• Provide ad hoc administrative cover as required
• Manage post, couriers, keys, lockers and building access for colleagues
• Raise invoice paperwork as directed
• Monitor stock and order consumables, stationery, refreshments and kitchen supplies

Health and Safety

• Report health and safety concerns and ensure they are actioned
• Run fire safety inductions for new starters and contractors, and keep the fire logbook up to date
• Arrange and record fire extinguisher testing and first aid training, and keep first aid kits stocked
• Keep statutory documentation current, including contractor insurances and permission-to-work forms
• Support the Health and Safety Manager, including ISO 45001 requirements

What success looks like

• Visitors and colleagues receive a warm, professional welcome, and enquiries are handled accurately and confidentially
• Meeting rooms and the office are consistently client-ready
• Events run smoothly from set-up to clear-down
• Facilities run reliably, with faults logged and followed through to resolution
• Compliance records, access, post and consumables are accurate and up to date

About you

• Experience in a front of house and facilities or office manager role
• Background in a property-related professional environment
• A hospitality, customer service or business administration qualification
• First Aid at Work or Emergency First Aid at Work and fire safety training are desirable

This is a fantastic opportunity to join a respected, high-profile organisation.

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