At a Glance
- Tasks: Ensure client SLAs are met, manage processes, and support team training.
- Company: Join Equifax, a company that empowers you to reach your potential.
- Benefits: Enjoy 26 days holiday, flexible work options, and comprehensive health benefits.
- Other info: Collaborative culture with opportunities for personal development and career growth.
- Why this job: Make a meaningful impact while developing your skills in a dynamic environment.
- Qualifications: Experience in admin roles and strong communication skills preferred.
The predicted salary is between 30150 - 36850 £ per year.
Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
The Senior Operations Specialist will drive success by ensuring all SLAs are met or exceeded, to set best practice standards within the team to ensure that the team successfully meets client expectations and supports TDX Group’s overall business strategy. This role will report into the Team Manager whilst working closely with an operational team of 7 team members.
The role will involve:
- Working with DCAs to ensure that the team's processes run effectively
- Completing first line escalations
- Acting as first stage sign off for the remittance process
- Deputising for the team leader in their absence
- Completing quality assurance activity
This role plays an important part in the success of the business and involves communicating both internally with other areas of the business as well as externally with clients, DCAs and suppliers. This position is offered as a 12-month fixed-term contract to cover a period of maternity leave.
What You'll Do
- Ensure all client SLAs are met or exceeded
- Daily reporting of SLAs work flow
- Accurate completion of the Client Remittance Process
- Team quality assurance and feedback to Team Manager
- First point of contact for client/DCA escalations
- Support with on-going training and coaching ensuring high levels of morale and motivation
- Delivery against Business Objectives
- Service Level Agreement management and exception management and escalation
- Regular benchmarking sessions to ensure consistency
- Ownership of documentation including reviews or updates of key operational policies, processes and flows and procedures
- Identify process improvements and follow through to completion
Relationship Management
- Support with client relationships, for example client calls or reporting packs
- Ensure that communication with clients, DCAs and internal stakeholders is effective and timely
What Experience You Need
- Experience working in an administrative role
- History of working against SLAs and KPIs
- A University Degree at 2:1 or above desirable but not essential
What Could Set You Apart
- Strong decision-making skills and excellent interpersonal & communication skills
- Strong numerical and literacy skills
- Good attention to detail with excellent organisational skills and the ability to prioritise varying workloads on your own initiative
- Comfortable suggesting and delivering process improvements
- Flexible and self-motivated, ability to work independently
- Working knowledge of Excel
We believe great things happen when teams connect. Our schedule is built around 4 days of high-impact, in-office collaboration (Monday–Thursday), paired with Friday Flexibility to wrap up your week remotely.
The Perks of being an Equifax Employee?
- Wide range of company supported benefits including contributory pension, life cover, income protection, healthcare, enhanced maternity and sick pay, 26 days holiday and a day off for your birthday, with the ability to buy and sell and free credit checks
- Flexible benefits ranging from cycle to work, discounted travel options, gym membership, dining and leisure discounts, financial & savings plans, mobile discounts plus much more!
- Support for personal development and a range of learning options including our global online learning platform
- Support for Inclusion and Diversity, Wellbeing and Employee Engagement forums
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
Primary Location: GBR-Nottingham
Function: Fulfillment / Operations
Schedule: Full time
Data Operator- Senior in Nottingham employer: Equifax
Equifax is an exceptional employer that empowers its employees to reach their full potential while fostering a collaborative and innovative work culture. As a Business Development Manager, you will enjoy a comprehensive benefits package, including flexible working options, generous holiday allowances, and extensive personal development opportunities through our global learning platform. Join us in London, where you can make a meaningful impact in the fraud and identity solutions space while being supported by a diverse and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Data Operator- Senior in Nottingham
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We think you need these skills to ace Data Operator- Senior in Nottingham
Some tips for your application 🫡
Highlight Your Data Projects:When applying for a temporary data science role at Equifax, make sure to showcase any relevant projects you've worked on. Whether it's a personal project, an academic undertaking, or contributions to an open-source initiative, detailing these experiences can really set you apart and demonstrate your practical skills.
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Show Your Flexibility:Since this is a temporary role, it's important to convey your adaptability and willingness to learn. In your cover letter to Equifax, emphasise how quickly you can get up to speed with new tools or projects. Highlight any previous experiences where you've had to adjust to new environments or challenges.
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How to prepare for a job interview at Equifax
✨Showcase Your Analytical Skills
For a data science gig, it's crucial to demonstrate your analytical abilities. Be ready to discuss previous projects and the methodologies you used. Think about how you can quantify your impact—did your analysis improve efficiency or save costs? These are the stories that will stick with interviewers at Equifax.
✨Brush Up on Technical Skills
You might face technical questions on tools relevant to data science, like Python, R, or SQL. Prepare to solve a problem live—perhaps they'll ask you to write a simple query or code snippet. It’s cool to talk about them, but we need to show we can do it in practice, especially in a temporary role where quick results matter.
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Since this is a temporary position, emphasise your ability to learn quickly and adapt to new tools or workflows. Share examples of how you've thrived in fast-paced environments before, and how you can hit the ground running at Equifax.
✨Prepare a Portfolio of Your Work
Bring your portfolio to the table—showcase projects where you've leveraged data science techniques to solve problems. Whether it’s a GitHub repository or a set of case studies, having tangible examples of your work will help you stand out and show what you bring to the team at Equifax.
