Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead audits and ensure compliance in the debt collection industry.
- Company: Equifax, a pioneer in fair consumer treatment through data intelligence.
- Benefits: Full-time role with opportunities for professional growth and development.
- Why this job: Make a real difference in consumer outcomes while working with industry leaders.
- Qualifications: Experience in quality assurance and strong organisational skills required.
- Other info: Dynamic role with a focus on collaboration and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Equifax is looking for a Conduct & Oversight Lead Auditor to work within our Conduct & Oversight department. The role involves delivering the oversight framework through detailed audit activity of debt collection agencies (DCAs). You will lead first line oversight of DCA practices, recognise and highlight risks through assurance activity, and ensure compliance with TDX, client and regulatory requirements. The goal is to deliver fair consumer outcomes through effective monitoring.
About TDX Group – An Equifax Company: We have been pioneers in the debt recovery industry for over a decade, helping businesses drive fair and appropriate consumer treatment using data and intelligence.
What you’ll do:
- Spend about 25% of time at supplier premises conducting annual, ad‑hoc supplier audits, calibrations, and training.
- Write audit reports, provide remediation, recommendations, and re‑measurement.
- Track agency performance and conduct trend analysis to continuously improve quality and consumer treatment.
- Write client reports, provide QA insights and trends.
- Conduct QA calibration sessions with suppliers.
- Support client performance meetings.
- Provide internal and client audit support.
- Manage internal stakeholder and external client expectations to ensure regulatory compliance and customer excellence standards.
- Collaborate with the Head of Conduct & Oversight to enhance agency oversight.
- Lead design, implementation and continuous review of oversight models with the Head of C&O.
- Write policy and process documents.
- Lead internal calibration and QA.
- Establish direct relationships with debt collection agencies and external clients.
What Experience You Need:
- Extensive experience in quality assurance, including stakeholder reporting and presenting remedial recommendations.
- Strong planning and organizational skills.
- Ability to work well under pressure and adapt to change.
- Experience in a consumer‑oriented environment.
- Experience with face‑to‑face supplier relationships.
- Understanding of FCA's purpose and principles.
- Experience managing stakeholder requirements and expectations.
- Proficiency with Microsoft / G‑suite applications.
What could set you apart:
- Experience in the debt recovery industry.
- People management in a QA environment.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Customer Service
Location: Nottingham, England, United Kingdom
Conduct & Oversight Lead Auditor in Nottingham employer: Equifax
Contact Detail:
Equifax Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conduct & Oversight Lead Auditor in Nottingham
✨Tip Number 1
Network like a pro! Reach out to people in the debt recovery industry, especially those who work at Equifax or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of FCA principles and quality assurance practices. We want you to shine when discussing how you can enhance agency oversight and ensure compliance.
✨Tip Number 3
Showcase your experience with face-to-face supplier relationships. Think about examples where you've successfully managed stakeholder expectations and how that could apply to the role at Equifax.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Conduct & Oversight Lead Auditor in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Conduct & Oversight Lead Auditor. Highlight your experience in quality assurance and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the debt recovery industry and how your background aligns with our mission at TDX Group. Keep it engaging and personal – we love a good story!
Showcase Relevant Experience: When detailing your work history, focus on experiences that demonstrate your ability to manage stakeholder expectations and conduct audits. We’re looking for specific examples that show how you’ve delivered fair consumer outcomes in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Equifax
✨Know Your Stuff
Make sure you understand the debt recovery industry and the role of a Conduct & Oversight Lead Auditor. Brush up on FCA principles and be ready to discuss how your experience aligns with the responsibilities outlined in the job description.
✨Showcase Your QA Skills
Prepare examples of your previous quality assurance work, especially any stakeholder reporting or remedial recommendations you've made. Be specific about how your actions led to improved outcomes, as this will demonstrate your capability in the role.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills under pressure. Think of scenarios where you've had to manage stakeholder expectations or adapt to changes quickly, and be prepared to explain your thought process and the results.
✨Build Rapport
Since the role involves establishing relationships with debt collection agencies and clients, practice how you'll build rapport during the interview. Show your interpersonal skills and how you can effectively communicate and collaborate with various stakeholders.
