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- Tasks: Lead a dynamic team to deliver top-notch client support and enhance service quality.
- Company: Join a leading company focused on client satisfaction and innovative solutions.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Make a real difference by improving client experiences and driving team success.
- Qualifications: Experience in client service, strong communication, and people management skills.
- Other info: Exciting opportunity for growth in a fast-paced, collaborative setting.
The predicted salary is between 36000 - 60000 £ per year.
The Client Support Manager will work closely with management, team members and stakeholders to ensure the delivery of services we provide to our clients is best in class. The manager will be responsible for providing guidance, training, and leadership to inspire a team of client service managers / client service coordinators to perform at their optimum and create a cohesive team that works efficiently together to support both Equifax’s clients and stakeholders.
What you will do:
- Planning workloads and delegating tasks to ensure service levels are met.
- Accountable for the performance of the team and providing feedback to employees.
- Assisting with hiring and training employees.
- Identify and implement best practices and process improvements to enhance KPIs and team performance.
- Provide support for escalations, business incidents and complaints, including interacting with customers.
- Providing teams with information about recent projects and business updates.
- Establish tracking and reporting controls supporting the business and customer needs.
- Work with the Head of Client Services to drive forward changes to our support models to provide efficiencies and additional value add services to our clients.
What Experience You Need:
- Proven successful Client service and Client relationship background.
- People Management.
- Proven ability to identify and implement service improvements.
- Proven ability of managing delivery of multiple items effectively.
- Proven ability in delivering high standards of Client satisfaction.
- High standard of communication skills with the ability to communicate at multiple levels within an organization.
What Could Set You Apart:
- Previous experience working in a regulated environment.
Client Support Manager in Leeds employer: Equifax
Contact Detail:
Equifax Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Client Support Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their client service approach and think about how your experience aligns with their needs. This will help you stand out as someone who truly gets what they’re about.
✨Tip Number 3
Practice your communication skills! As a Client Support Manager, you'll need to convey information clearly and effectively. Try mock interviews with friends or use online resources to sharpen your responses and boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining our team. Plus, it shows your enthusiasm for the role and the company!
We think you need these skills to ace Client Support Manager in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Support Manager role. Highlight your experience in client service and people management, as these are key aspects of the job. We want to see how your skills align with what we’re looking for!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve improved client satisfaction or implemented service improvements in previous roles. We love seeing quantifiable results that demonstrate your impact!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the role. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Equifax
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their services, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your People Management Skills
As a Client Support Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to training, feedback, and fostering a cohesive work environment.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle escalations or complaints. Think of specific instances where you've implemented service improvements or resolved conflicts, and be ready to discuss them in detail.
✨Communicate Clearly and Confidently
High standards of communication are crucial for this role. Practice articulating your thoughts clearly and confidently. Use examples from your experience to illustrate your points, and don’t hesitate to ask clarifying questions if you need more information during the interview.