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- Tasks: Support clients with queries and ensure top-notch service delivery.
- Company: Join Equifax, a leader in customer service innovation.
- Benefits: Enjoy flexible benefits, 26 days holiday, and a day off for your birthday.
- Other info: Great career growth opportunities and a focus on personal development.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 25000 - 32000 £ per year.
Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
The Client Service Adviser will be responsible for ensuring the services we provide to our new and existing customers is first class. Dealing with queries relating to account management, billing inquiries, disputes, service or data requests, suggestions and complaints. This is a 12-month fixed term maternity cover opportunity.
What You'll Do- Responsible for providing support and issue resolution to clients/customers and partners.
- Managing your workload queue and prioritising based on business requirement and direction.
- Ensure work is completed within the required timeframes and maintain call production and quality levels.
- Perform all processes and procedures in line with documentation.
- Seek efficiency opportunities and participate in planning and discussions to continually improve service.
- Solicit and provide feedback for their own development.
- Experience in customer service environment.
- The ability to communicate effectively and build positive relationships.
- Be proactive and deliver exceptional customer experience.
- Ability to problem solve and make decisions.
- Maintain attention to detail whilst working under pressure.
- Demonstrate determination to succeed and achieve great results.
- Good computer skills able to use MS Office word, Excel and ideally G Suite.
- Remains calm and focused under pressure.
- Experience within a regulated environment.
- Excellent communication skills both written and oral.
- Proven ability in multitasking, exceptional organisational and time management skills.
- Ability to use own initiative and flexibility in all aspects of working life.
- Highly motivated, eagerness to learn with an ability to work within a like-minded driven team.
- Professional attitude under all circumstances with a high commitment to delivering a superior customer service experience.
- Displays empathy, patience and self-discipline.
- Logical thinker with focus on attention to detail.
We offer a wide range of company supported benefits including contributory pension, life cover, income protection, healthcare, enhanced maternity and sick pay, 26 days holiday and a day off for your birthday, with the ability to buy and sell and free credit checks. We also offer flexible benefits ranging from cycle to work, discounted travel options, gym membership, dining and leisure discounts, financial & savings plans, mobile discounts plus much more! We also support personal development and have a range of learning options including our global online learning platform and allow you to bring your whole self to work supported by our Inclusion and Diversity, Wellbeing and Employee Engagement forums.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
Primary Location: GBR-Leeds-6-Wellington
Function: Function - Customer Service
Schedule: Full time
Client Service Advisor in Leeds employer: Equifax
Contact Detail:
Equifax Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Advisor in Leeds
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Equifax. Understand their values, mission, and the services they provide. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and problem-solving. Think of examples from your past experiences where you've excelled in these areas. We want you to shine!
✨Tip Number 3
Show off your soft skills! During the interview, highlight your ability to communicate effectively and build relationships. Remember, they’re looking for someone who can deliver exceptional customer experiences, so let your personality shine through!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Client Service Advisor in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Service Advisor role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills: Since effective communication is key in this role, don’t shy away from demonstrating your written communication prowess. Use clear, concise language and make sure to proofread for any typos or errors. We love a polished application!
Highlight Problem-Solving Abilities: In your application, share examples of how you've tackled challenges in previous roles. We’re looking for proactive individuals who can think on their feet and deliver exceptional customer experiences, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Equifax
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss your previous experiences in handling queries, resolving disputes, and providing exceptional service. Think of specific examples where you went above and beyond for a customer.
✨Showcase Your Problem-Solving Skills
Prepare to demonstrate your ability to think on your feet. Equifax values proactive problem solvers, so come equipped with examples of how you've tackled challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Communicate Clearly and Confidently
Effective communication is key for a Client Service Advisor. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and skills.
✨Emphasise Your Attention to Detail
Since the role requires maintaining high-quality standards under pressure, be prepared to discuss how you manage your workload and ensure accuracy. Share examples that highlight your organisational skills and your ability to stay calm while juggling multiple tasks.