Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.The Client Service Adviser will be responsible for ensuring the services we provide to our new and existing customers is first class. Dealing with queries relating to account management, billing inquiries, disputes, service or data requests, suggestions and complaints.What You'll DoResponsible for providing support and issue resolution to clients/customers and partners.Managing your workload queue and prioritising based on business requirement and direction.Ensure work is completed within the required timeframes and maintain call production and quality levels.Perform all processes and procedures in line with documentationSeek efficiency opportunities and participate in planning and discussions to continually improve service.Solicit and provide feedback for their own developmentWhat experience you needExperience in customer service environmentThe ability to communicate effectively and build positive relationshipsBe proactive and deliver exceptional customer experienceAbility to problem solve and make decisionsMaintain attention to detail whilst working under pressureDemonstrate determination to succeed and achieve great resultsGood computer skills able to use MS Office word, Excel and ideally G SuiteRemains calm and focused under pressureWhat could set you apartExperience within a regulated environmentExcellent communication skills both written and oralProven ability in multitasking, exceptional organisational and time management skillsAbility to use own initiative and flexibility in all aspects of working lifeHighly motivated, eagerness to learn with an ability to work within a like minded driven teamProfessional attitude under all circumstances with a high commitment to delivering a superior customer service experienceDisplays empathy, patience and self-disciplineRemains calm and focused under pressure Logical thinker with focus on attention to detailWe believe great things happen when teams connect. Our schedule is built around 4 days of high-impact, in-office collaboration (Monday–Thursday), paired with Friday Flexibility to wrap up your week remotely. The Perks of being a Equifax Employee?We offer a wide range of company supported benefits including contributory pension, life cover, income protection, healthcare, enhanced maternity and sick pay, 26 days holiday and a day off for your birthday, with the ability to buy and sell and free credit checks. We also offer flexible benefits ranging from cycle to work, discounted travel options, gym membership, dining and leisure discounts, financial & savings plans, mobile discounts plus much more!We also support personal development and have a range of learning options including our global online learning platform and allow you to bring your whole self to work supported by our Inclusion and Diversity, Wellbeing and Employee Engagement forums.Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!Primary Location:GBR-Leeds-6-WellingtonFunction:Function - Customer ServiceSchedule:Full timeSummaryLocation: GBR - West Yorkshire - LeedsType: Full time
Client Service Advisor employer: Equifax
Equifax is an exceptional employer that fosters a dynamic work culture in Greater London, where innovation and collaboration thrive. Employees benefit from comprehensive growth opportunities, competitive compensation, and the chance to make a meaningful impact on the company's revenue strategy through strategic partnerships. Join us to be part of a forward-thinking team dedicated to driving success and expanding market reach.
